Summary
Overview
Work History
Education
Skills
Timeline
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Lashell Allen

Attleboro,MA

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Commented to maintaining professional relationships to increase profitably and drive business results. Passionate about prompting lasting customer sanctification by delivering quality service and unparallel support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Alorica
01.2021 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Customer Service Agent

Global Technologies
01.2019 - 02.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Technical Support Associate

WISER Systems
07.2017 - 01.2019
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

High School Diploma -

Victory Preparatory Academy
Houston, TX
05.2017

Skills

  • Inbound & Outbound Calls
  • Complaint Resolution
  • Appointment Scheduling
  • Account Updating
  • Data Entry & Maintenance
  • Work Task Prioritization
  • Call Center Operations
  • Upselling Products & Services
  • Technical Support Expertise
  • Microsoft Office Expertise
  • Active Listening Skills
  • Oral & Written Communication

Timeline

Customer Service Representative

Alorica
01.2021 - 04.2023

Customer Service Agent

Global Technologies
01.2019 - 02.2021

Technical Support Associate

WISER Systems
07.2017 - 01.2019

High School Diploma -

Victory Preparatory Academy

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Lashell Allen