Lashell Hood
Jack,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MONITOR
SW Magic
01.2023 - Current
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified.
- Supported quality assurance efforts by closely monitoring production processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Childcare Director
Imagination Play Space 2
01.2022 - 01.2024
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Established strong relationships with parents through open communication and regular updates on child progress.
- Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
- Analyzed enrollment data to identify trends, optimize staffing levels, and inform future program development.
OFFICE MANAGER
Classic Restoration
01.2019 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Education
High School Diploma -
Cedar Park High School
Cedar Park, TX05.2005
Skills
- Detail-oriented
- Exceptional communication skills
- Passion for delivering excellent customer service
- Student Management
- Problem-Solving
Certificationscourses
- Customer service
- Sales
- Marketing
- Communication
- Organizational
- Time management
- Problem-solving
- Attention to detail
- Monitor 10 schools and make sure they are following guidelines
- Recruit New schools in our program
- Train directors on our computer software program and monthly agendas
- Call and visit clients and make sure they are satisfied
- Managed a team of 10+ employees in daily operations, ensuring efficiency and productivity
- Developed and implemented strategies to drive revenue growth and increase profitability
- Oversee procurement, inventory management, and vendor relationships to streamline operations
- Created and implemented daily educational activities for children ages 6 weeks-5
- Developed and maintained positive relationships with parents and caregivers
- Ensured the safety and well-being of children in a daycare setting
- Conducted regular assessments of children's developmental progress and communicated with parents
- Managed day-to-day operations and administrative tasks in a fast-paced office environment
- Supervised a team of administrative staff and provided training and guidance to ensure efficiency
- Developed and maintained filing systems and databases to organize and track important documents and information
- Coordinated meetings, conferences, and travel arrangements for senior management and staff
- Handled confidential information with discretion and maintained a high level of professionalism at all times
- Managed accounts payable and receivable for a small business
- Prepared financial reports and statements using QuickBooks
- Reconciled bank accounts and credit card transactions in QuickBooks
- Managed and optimized office operations at a fast-paced administrative environment
- Developed and maintained spreadsheets and databases to track office inventory and expenses
- Provided excellent customer service and resolved inquiries through Microsoft Office programs
- Rental Property Management Certificate
- Director's License
- CPR
- Food Management Certificate
Certification
- Preventive Health Practices Certificate – Licensed Health Organizations or Community Colleges.
- CPR Certification – American Red Cross or American Heart Association.
- Child Nutrition Program Director Credential – School Nutrition Association.
- Director's Credential - Various State Departments of Education or Human Services.
- Food Handler's Permit – Local Health Departments.
Timeline
MONITOR
SW Magic
01.2023 - Current
Childcare Director
Imagination Play Space 2
01.2022 - 01.2024
OFFICE MANAGER
Classic Restoration
01.2019 - 01.2022
High School Diploma -
Cedar Park High School