Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lashell Jones

Dallas,TEXAS

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Phlebotomist

Icomna Staffing Services
Plano, Texas
06.2024 - Current
  • Input medical and insurance information into database for inclusion in patient records.
  • Analyzed patient records to determine eligibility for coverage, benefit levels, and other related matters.
  • Processed payments for services rendered in accordance with the terms of the policy or contract.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Front Desk Laboratory Asistant

Medical City Hospital of Dallas
Dallas, TEXAS
08.2019 - 10.2024
  • Prepared samples for analysis by following standard laboratory procedures.
  • Transferred calls to other departments as needed.
  • Maintained a professional demeanor while handling customer calls.
  • Greeted callers and identified their needs quickly and accurately.
  • Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
  • Responded promptly to requests from medical personnel regarding urgent blood draws or special needs.

Phlebotomist

Quest Diagnostics
Plano, TEXAS
10.2013 - 08.2021
  • Documented patient information into electronic medical records system.
  • Collaborated with laboratory personnel to resolve specimen issues.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Input medical and insurance information into database for inclusion in patient records.
  • Collected specimens for drug screens, paternity tests and alcohol tests.

Education

Associate of Science - Respiratory

ATI Career Training Center
Dallas, Texas
05-2005

Skills

  • Data Entry
  • Customer Service
  • Payment Processing
  • Inbound phone calls
  • Verbal and written communication
  • Insurance Verification
  • Medical Billing
  • Medical terminology knowledge
  • Venipuncture
  • Specimen handling

Certification

Certified Medical Assistant in 1995

Timeline

Phlebotomist

Icomna Staffing Services
06.2024 - Current

Front Desk Laboratory Asistant

Medical City Hospital of Dallas
08.2019 - 10.2024

Phlebotomist

Quest Diagnostics
10.2013 - 08.2021

Associate of Science - Respiratory

ATI Career Training Center

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Lashell Jones