Summary
Overview
Work History
Education
Skills
Timeline
Community Service
Generic

Lashell Overton

Del Valle

Summary

Highly organized and dependable Administrative Assistant with 4+ years of experience supporting office operations, managing communication, and delivering exceptional administrative support in fast-paced environments. Proficient in Microsoft Office, skilled in handling high-volume calls, coordinating schedules, managing correspondence, and maintaining accurate records. Known for professionalism, attention to detail, and the ability to multitask efficiently. Committed to providing excellent client service and ensuring smooth day-to-day office functions.

Overview

22
22
years of professional experience

Work History

Legal/Admin

The Kershaw Law Firm
05.2023 - Current
  • Handled a caseload of 86 clients from start to finish in applying for their H2B visas with immigration.
  • Used Microsoft Word, Outlook and Excel spreadsheets daily to keep track of time sensitive government filings.
  • Answered and directed a high volume of phone calls, ensuring prompt and professional client communication.
  • Managed calendars, coordinated meetings, and maintained accurate scheduling for staff and executives.
  • Drafted and responded to client emails, providing timely and clear information to support customer satisfaction.
  • Created, scheduled, and monitored social media content across platforms (e.g., Facebook, Instagram, LinkedIn) to boost engagement and brand visibility.
  • Assisted in planning and executing marketing campaigns, including email newsletters and promotional posts.
  • Maintained organized filing systems (digital and paper) and ensured proper documentation of records.
  • Collected and processed client payments, issued receipts, and tracked transactions accurately.
  • Supported sales efforts by preparing quotes, following up with leads, and maintaining client contact lists.
  • Greeted walk-in clients and visitors, delivering a professional and welcoming first impression.
  • Helped increase sales by recommending products/services to clients and upselling when appropriate.
  • Managed incoming and outgoing mail, packages, and office correspondence.
  • Ordered office supplies, tracked inventory, and coordinated with vendors to support smooth operations.
  • Maintained confidentiality and followed company policies for secure handling of sensitive information.

Logistics Dispatcher

Good Will Industries
08.2022 - 05.2023
  • Map out and dispatch 18 wheelers and box trucks daily.
  • Create detailed manifests on Excel spreadsheets for each shipment entering aggregated data on the goods transported.
  • Coordinate the daily scheduling and routing of supplies, donations, and special projects around community locations.
  • Coordinate daily logistical operations including the loading and unloading of vehicles, electronic manifesting, and GPS routing.
  • Consistently punctual, willingly took on new tasks to succeed.

Manager

MOD Pizza
04.2019 - 04.2022
  • Team Leadership & Staff Development.
  • Shift Management & Scheduling.
  • Customer Service Excellence.
  • Conflict Resolution & Problem Solving.
  • Inventory Management & Ordering.
  • Cash Handling & POS Systems.
  • Performance Coaching & Accountability.
  • Training & Onboarding New Employees.
  • Sales Growth & Daily Revenue Tracking.

Owner

Lighthouse Cleaning
01.2004 - 01.2015
  • Provided an array of timely, dependable cleaning services.
  • Cleaned residences, commercial buildings and retail businesses.
  • Networked to develop a strong list of happy clienteles via referrals.
  • Often worked 7 days a week managing a tight logistical schedule.

Education

Military School -

Seaborne Challenge Corps
01.2003

Skills

  • Exceptional Communication Skills
  • Strong interpersonal connections
  • Responsive to shifting priorities
  • Proficient in prioritizing tasks
  • Skilled in Microsoft Office applications
  • Skilled in prioritizing multiple responsibilities
  • Training and Mentoring
  • Technical Aptitude
  • Detailed Accuracy
  • Project Management
  • Organization
  • Sound Problem-solving
  • Following Protocol
  • Office administration

Timeline

Legal/Admin

The Kershaw Law Firm
05.2023 - Current

Logistics Dispatcher

Good Will Industries
08.2022 - 05.2023

Manager

MOD Pizza
04.2019 - 04.2022

Owner

Lighthouse Cleaning
01.2004 - 01.2015

Military School -

Seaborne Challenge Corps

Community Service

Texas Reach Out Ministries, Volunteer

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