Summary
Overview
Work History
Education
Skills
Timeline
Generic
LASHELLE J. GUZMAN

LASHELLE J. GUZMAN

SAN BENITO,TX

Summary

Dynamic LVN with a proven track record at Accuhealth, excelling in patient assessment and compassionate care. Adept at documenting clinical information accurately and educating patients on health management. Strong problem-solving skills and a commitment to HIPAA compliance ensure high-quality patient outcomes and effective workflow coordination.

Overview

16
16
years of professional experience

Work History

LVN

Accuhealth
Remote
06.2025 - Current
  • Monitored patient vital signs and reported changes to the healthcare team.
  • Evaluated patient responses to treatments; documented assessments in medical record system.
  • Educated patients and families on health management.
  • Documented patient care activities in electronic health records accurately.
  • Observed changes in patient conditions and reported any unusual findings to the physician or clinic.
  • Monitored vital signs, such as blood pressure, temperature, pulse rate and respiration rate.
  • Document assessments in medical record system.
  • Developed individualized plans of care based upon assessment findings.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Interviewed patients to obtain medical history.
  • Managed patient records, ensuring confidentiality and compliance with healthcare regulations.

Remote Patient Care Coordinator

TaskUs with Included Health
11.2021 - 02.2024
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Listened to client concerns and asked questions to better understand needs.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered step-by-step instructions to clients on navigating system and explained self-service options.
  • Explained policies, procedures, and services to patients.
  • Investigates and resolves issues in claims, membership and member services.
  • Organizes, leads and takes ownership of special projects.
  • Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers.
  • Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention.
  • Experience working in high call volume, customer service, or call center environments.
  • Send out email to appropriate insurance company's regarding patient medical records.
  • Completed day-to-day duties accurately and efficiently.

Receptionist//Phlebotomy Technician

Valley Baptist Medical Center
08.2014 - 10.2020
  • Scheduled appointments and maintained and updated appointment calendars.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
  • Processed payments and updated accounts to reflect balance changes.
  • Registering patient information into computer.
  • Verifying insurance information through phone/computer.
  • Reviewed data for deficiencies or errors and corrected incompatibilities.
  • Verified proper font size, alignment and styles on various forms of documents.
  • Reviewed files and other documents to obtain information to respond to requests.
  • Sorted information according to priorities.
  • Converted paper documents into digital files and added documents into database systems.
  • Organized and maintained both physical and digital filing systems to establish sortation standards.
  • Utilized fax machines, copiers and scanners to upload and send documents.
  • Processed invoice payments and recorded information in account database.
  • Executed account updates and noted account information in company data systems.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.

Team Leader/ Supervisor

Quiznos
02.2010 - 02.2014
  • Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously..
  • Performed cashiering duties as required during peak periods or in the absence of other staff members.
  • Answered customers' questions and provided information on store procedures or policies.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Resolved customer complaints swiftly to maintain satisfaction and loyalty.
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
  • Assisted in scheduling shifts to optimize workforce efficiency during peak hours.
  • Conducted regular staff meetings to communicate interupdates and address concerns promptly.
  • Updated computer systems with new pricing and daily food specials.
  • Conducted interviews to assess candidate qualifications and fit.
  • Collaborated with hiring managers to understand team needs and expectations.

Education

Vocational Nursing

Rio Grande Valley College
Pharr
05-2025

Phlebotomy Certification - CPR Certification

Texas State Technical College
Harlingen, Tx
01.2014

High School Diploma -

San Benito High School
San Benito
01.2008

Skills

  • Microsoft Word
  • Microsoft Office PowerPoint
  • Microsoft Office Excel
  • Verbal and Written Communication
  • Data Analysis
  • Employee Supervision
  • Employee Work Scheduling
  • Problem-Solving
  • Multitasking and organization
  • Records Management
  • Patient assessment
  • Health education
  • Workflow coordination
  • Clinical judgment
  • HIPAA guideline adherence
  • Healthcare software proficiency
  • Documentation accuracy
  • Patient education
  • Compassionate care
  • Charting and recording
  • Empathetic and compassionate
  • Clinical documentation

Timeline

LVN

Accuhealth
06.2025 - Current

Remote Patient Care Coordinator

TaskUs with Included Health
11.2021 - 02.2024

Receptionist//Phlebotomy Technician

Valley Baptist Medical Center
08.2014 - 10.2020

Team Leader/ Supervisor

Quiznos
02.2010 - 02.2014

Vocational Nursing

Rio Grande Valley College

Phlebotomy Certification - CPR Certification

Texas State Technical College

High School Diploma -

San Benito High School

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