Lashelle Oliver
Fort Lauderdale,FL
Summary
Dedicated COVID-19 Screener brings extensive experience testing and documenting patient infections with a special recent focus on novel coronavirus. Thoroughly versed in specialized protocols and practices governing infection rate evaluations. Adept at performing swabs and blood droplet collection to determine infection. Knowledgeable understanding of processes governing sample collection, treatment, processing and documentation.
Overview
17
17
years of professional experience
Work History
COVID-19 PCR Tester(LPN)
Nomi Health (SBP Staffing
Miami, FL
01.2022 - 03.2022
- Specimen logging Registration
- Handled and stored potentially contaminated nasal, and oral to prevent compromise.
- Assessed vitals while adhering to PPE requirements and other restrictions.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Conducted PCR tests regularly.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote asafe working environment.
- Handled and stored potentially contaminated nasal, oral, and blood samples to prevent compromise.
Warehouse Associate
Amazon
Fort Lauderdale, United States
10.2020 - 01.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Operated PC and RF-based computer systems for inventory management.
Customer Engagement Specialist
Hotwire Communications
Fort Lauderdale, United States
01.2019 - 03.2021
- Handled high volume of engagements and fast pace of cloud computing market.
- Complied with corporate policies and promoted and followed company initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time, and productivity.
- Educated customers about billing, payment processing, and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service, and delivery concerns.
- Effectively communicate with customers about account changes, new products or services, and potential upgrades.
Healthcare Specialist
MDLIVE
Sunrise, FL
02.2017 - 06.2019
- Managed and updated health records of personnel.
- Completed necessary reports and documentation on time and to specifications.
- Scheduled patients for appointments and maintained master calendar.
- Used to post payments and record receipts.
- Assisted patients with obtaining and rescheduling appointments through program.
- Managed 16 incoming phone calls per hour to resolve patient inquiries and refer calls to appropriate departments.
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Communicated regularly with patients about billing issues, appointments and procedures.
- Followed up with doctors and nurses to obtain necessary information to complete patients' records.
- Obtained patient information to properly record and document demographics and medical histories.
Customer Service Representative/Technical Support Representative
Arise
Fort Lauderdale, United States
04.2008 - 02.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
Licensed Practical Nurse
North Broward Medical Center
Pompano Beach, FL
09.2002 - 10.2005
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Performed routine evaluations of each patient's status, needs and preferences.
- Obtained patient vital signs and input/output measurements from inpatients.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Cared for wounds, provided treatments and assisted with procedures.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered controlled narcotics, and performed catheterizations.
Education
DIPLOMA - Nursing
SHERIDAN TECHNICAL SCHOOL
Hollywood, FL01.2001
High School Diploma -
DILLARD HIGH SCHOOL
Fort Lauderdale, FL06.1992
Skills
- Strong Customer Service Ethos m
- Ability to work well with others
- Ability to work under pressure
- Excellent organizations skills
- Strong communication skills
- Good decision-making skills
- Knowledge of software and hardware
- Flexible and Adaptable
- Self-motivated professional
Timeline
COVID-19 PCR Tester(LPN)
Nomi Health (SBP Staffing
01.2022 - 03.2022
Warehouse Associate
Amazon
10.2020 - 01.2022
Customer Engagement Specialist
Hotwire Communications
01.2019 - 03.2021
Healthcare Specialist
MDLIVE
02.2017 - 06.2019
Customer Service Representative/Technical Support Representative
Arise
04.2008 - 02.2016
Licensed Practical Nurse
North Broward Medical Center
09.2002 - 10.2005
DIPLOMA - Nursing
SHERIDAN TECHNICAL SCHOOL
High School Diploma -
DILLARD HIGH SCHOOL
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