LaShelle Pulliam
Glen Allen,VA
Summary
Dynamic professional with a proven track record in customer relationship management and conflict resolution, honed across roles from Salon Owner at Jay Noel Beauty to Front End Cashier at Ukrops Supermarkets. Excelled in team building and staff training, significantly enhancing customer retention and satisfaction. Skilled in multitasking and time management, consistently delivering top-quality service.
Overview
18
18
years of professional experience
Work History
Salon Owner/Operator
Jay Noel Beauty
11.2017 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Front Desk Receptionist
Hilton Garden Inn Hotel
08.2016 - 11.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Retail Sales Associate
Macy's
08.2011 - 12.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Customer Care Representative
Wells Fargo
01.2013 - 07.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Sales Associate
Body Central
07.2008 - 08.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Front End Cashier
Ukrops Supermarkets
10.2006 - 07.2008
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Education
Cosmetology License - Cosmetology
Empire Beauty School
02-2016
High School Diploma -
Hermitage High School
Richmond,VA06-2008
Skills
- Hair styling techniques
- Conflict Resolution
- Customer Relationship Management
- Team building
- Industry trend awareness
- Hygiene standards
- Scheduling
- Staff training/development
- Business marketing
- Problem-solving abilities
- Multitasking
- Reliability
- Time management abilities
Timeline
Salon Owner/Operator
Jay Noel Beauty
11.2017 - Current
Front Desk Receptionist
Hilton Garden Inn Hotel
08.2016 - 11.2016
Customer Care Representative
Wells Fargo
01.2013 - 07.2014
Retail Sales Associate
Macy's
08.2011 - 12.2014
Sales Associate
Body Central
07.2008 - 08.2010
Front End Cashier
Ukrops Supermarkets
10.2006 - 07.2008
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
Hermitage High School
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