Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Lashelle Sterling

Las Vegas,Nevada

Summary

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. Accurate Cashier detail-oriented in handling money and forms. Knowledgeable about gambling practices and related regulations. Security-conscious and reliable in reconciling accounts without error. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilitie Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities

Overview

17
17
years of professional experience

Work History

Security Dispatcher

Flamingo Hotel And Casino
11.2021 - Current
  • Responded to multiple calls per day to execute service or requests for emergency and routine assistance.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Operated LMS, ITRAK program system
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.

Housekeeping Coordinator

Flamingo Hotel And Casino
06.2020 - 11.2021
  • Ensures all payroll for housekeeping is approved timely and accurately.
  • Ensures all schedules for housekeeping is approved and posted timely and accurately.
  • Treats guests, clients, co-workers with courtesy and respect projecting proper etiquette at all times.
  • LMS , Hot Sos Excel WORD
  • Assists with administrative duties as assigned.
  • Must keep accurate records of all PTO/VAC, LOA, FMLA or any special requests.
  • Prepare and obtain various reports from the department computer.
  • Assist with filing on an as needed basis.
  • Log all requests and submit to appropriate manager for approval as necessary.
  • Log all sick calls or FMLA calls accurately.
  • Distribute computer reports to the appropriate employees or departments.
  • Assist with assigning keys when needed and ensure all keys are properly signed in and out.
  • Comply with all department policies/procedures and service guarantees.
  • Attend all training classes as requested.
  • Worked with front desk to respond promptly to all guest requests.
  • Attend and participate in pre-shift department meetings.
  • Perform other tasks as assigned by management.

Casino Cage Supervisor

Hollywood Park Casino
03.2018 - 05.2020
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
  • Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
  • Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.

Human Resources Assistant

SINGER LEWAK GREENBAUM GOLDSTEIN LLP
03.2010 - 03.2018
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Set up orientations and initial training for new employees.
  • Helped employees register for benefits programs using online portals.
  • Recruited and screened qualified potential employees.

Patient Care Coordinator

Cedar Sinai Medical Center
05.2004 - 03.2008
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Managed prescriptions by sending electronic requests for new medications and refills.

Education

High School Diploma -

Crenshaw Arts-Technology Charter High School
Los Angeles, CA
06.1993

Skills

  • Dispatch Coordination
  • Information Relay
  • Data Systems Operation
  • Call Records Maintenance
  • Call Routing

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society of Human Resource Management

Timeline

Security Dispatcher

Flamingo Hotel And Casino
11.2021 - Current

Housekeeping Coordinator

Flamingo Hotel And Casino
06.2020 - 11.2021

Casino Cage Supervisor

Hollywood Park Casino
03.2018 - 05.2020

Human Resources Assistant

SINGER LEWAK GREENBAUM GOLDSTEIN LLP
03.2010 - 03.2018

Patient Care Coordinator

Cedar Sinai Medical Center
05.2004 - 03.2008

High School Diploma -

Crenshaw Arts-Technology Charter High School

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Lashelle Sterling