Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

LASHELLE WING

Call center Manager
Atlanta,GA

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager

MEC Technologies
Plainfield, IL
08.2017 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Dispatcher

Dial 7 Taxi & Airport Service
12.2013 - 06.2017
  • Dial 7 car and limousine service - Long island city, NY
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Directed dispatching, routing and tracking of 50 fleet vehicles
  • Closely monitored dispatch board to triage and prioritize over 50 daily calls

Reservationist

First transit Access-A-Ride
Long island, NY
06.2008 - 03.2013
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.

Education

GED -

The Way To Work
New York, NY
08.2008

Skills

  • Active Listening
  • Customer and Personal Service
  • Complex Problem Solving
  • Clerical
  • Staff Management
  • Issue and Conflict Resolution
  • Project Management
  • Performance Tracking and Evaluations
  • Managing Terminations
  • Scheduling and Coordinating
  • Technical Proficiency
  • Administration and Reporting

Certification


  • COPC Training - 2021-2022

Timeline

Manager

MEC Technologies
08.2017 - Current

Dispatcher

Dial 7 Taxi & Airport Service
12.2013 - 06.2017

Reservationist

First transit Access-A-Ride
06.2008 - 03.2013

GED -

The Way To Work

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LASHELLE WINGCall center Manager