Lashema White
Hyattsville,MD
Summary
Adept at navigating complex routes and ensuring passenger safety, my tenure at WMATA highlighted my strong customer service skills and clean driving record. Excelling in vehicle inspection and passenger assistance, I received commendations for professionalism and maintained an exemplary safety record, contributing significantly to operational efficiency and passenger satisfaction.
Overview
9
9
years of professional experience
Work History
Bus Operator
WMATA
06.2016 - Current
- Maintained high standards of cleanliness and safety in bus environments to ensure passenger satisfaction.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Worked different route every day based on changing passenger locations and destinations.
- Transported customers to and from Location.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Conducted pre-trip inspections of bus for safe operation.
- Received excellent customer reviews for friendly, punctual transport services.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Aided passengers with disabilities or special needs.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Education
Certificate Of Technical Studies - Dental Assistant
AIHST
Ashburn, VA06.2014
Certificate Of Technical Studies - Medical Assistant
RSHT
Charlottesville, VA06.2003
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Weather conditions adaptation
- Traffic laws compliance
- Safe driving practices
- Effective communication skills
- Safe driving skills
- Customer relations skills
- Passenger assistance
- Route navigation
- Incident reporting
- Valid state license
- Emergency procedures
- Adjusting routes
- Bus inspections
- Fare collections
- Traffic law adherence
- Traffic regulation observance
Timeline
Bus Operator
WMATA
06.2016 - Current
Certificate Of Technical Studies - Dental Assistant
AIHST
Certificate Of Technical Studies - Medical Assistant
RSHT
Similar Profiles
Rafiq BaileyRafiq Bailey
Bus Operator at WMATABus Operator at WMATA
ESKINDER DAMTEESKINDER DAMTE
Automatic Fare Collection Sr Technician at WMATAAutomatic Fare Collection Sr Technician at WMATA
Tracey HintonTracey Hinton
TRAIN OPERATOR at WMATATRAIN OPERATOR at WMATA
La Vada Paris-keltonLa Vada Paris-kelton
Transit Bus Operator at WMATATransit Bus Operator at WMATA
Kiara N. WintKiara N. Wint
Line Server and Cashier at Carolina KitchenLine Server and Cashier at Carolina Kitchen