LaShena Roberts
Greensboro,NC
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
15
15
years of professional experience
Work History
CNA
WhiteStone
05.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Elderly Caregiver
Griswold Home Health Care
09.2019 - 01.2021
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Elderly Caregiver
Forever Young Home Care
01.2016 - 06.2019
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
Customer Service Representative
Wachovia
04.2009 - 10.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
CNA
Greenhaven Health & Rehab
Greensboro, NC11.2022
High School Diploma -
Laurel Park High School
Martinsville VA06.2003
Skills
- Complex Problem-Solving
- Dressing assistance
- Maintaining confidentiality
- Feeding Assistance
- Vital signs monitoring
- Patient Care
- Patient Lifting
- Patient Transfers
- Bathing Assistance
- Compassionate communication
- Medical terminology knowledge
- Meal Planning
- Tube feedings and medications familiarity
- Activity Planning
- Specimen Collection
- Reliable transportation
- HIPAA Compliance
- Catheter Care
- Healthcare ethics
- Biohazard Disposal
- CNA Certification
Timeline
CNA
WhiteStone
05.2023 - Current
Elderly Caregiver
Griswold Home Health Care
09.2019 - 01.2021
Elderly Caregiver
Forever Young Home Care
01.2016 - 06.2019
Customer Service Representative
Wachovia
04.2009 - 10.2012
CNA
Greenhaven Health & Rehab
High School Diploma -
Laurel Park High School
Similar Profiles
Natarsha BynumNatarsha Bynum
PSO at WhitestonePSO at Whitestone
BYRON ANOPA MPUNGANYIBYRON ANOPA MPUNGANYI
Health care assistant at Whitestone Care LimitedHealth care assistant at Whitestone Care Limited
Christopher LundeenChristopher Lundeen
Construction Superintendent at Whitestone Construction GroupConstruction Superintendent at Whitestone Construction Group
Robert Lunsford IIIRobert Lunsford III
Manufacturing Associate at GKN AutomotiveManufacturing Associate at GKN Automotive
NICHOLAS VARGANICHOLAS VARGA
Inventory Manager at WESCOInventory Manager at WESCO