Lashenna Brigmon
Augusta,GA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
21
21
years of professional experience
Work History
Sales Associate
Road Runner Sports
Atlanta, GA
06.2022 - 03.2024
- Maintained cleanliness of store environment including floors, windows, displays.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
Chat Specialist Instacart
Transcom Worldwide
Colorado City, Texas
09.2019 - 04.2022
- Performed quality assurance checks on chat transcripts from other team members, ensuring accuracy of responses.
- Provided technical support to customers via chat and email, responding to inquiries and resolving issues in a timely manner.
- Analyzed customer feedback data to identify trends in common problems or areas of confusion.
- Handled escalations by transferring chats to supervisors when necessary or taking over chats when requested.
- Ensured compliance with company policies related to GDPR regulations when handling sensitive data.
- Developed automated messages that could be sent out in response to certain queries or used in specific situations.
- Drafted reports summarizing key insights gained from customer interactions and shared them with leadership.
- Assisted customers with product orders and billing inquiries, providing accurate information and following up on customer requests.
- Maintained detailed records of customer interactions, updating account information as necessary.
- Created scripts for frequently asked questions to improve the efficiency of responses.
Clerical Assistant
Federal Mogul Systems Protection
Orangeburg, SC
08.2017 - 09.2019
- Provided administrative support for staff members.
- Answered phone calls and directed them to the appropriate personnel.
- Reconciled bank statements on a monthly basis.
- Managed incoming and outgoing mail correspondence.
- Greeted visitors and customers in a friendly, professional manner.
- Updated customer contact information in the system database.
- Supported Human Resources department with recruitment activities.
- Assisted with filing documents and maintaining records.
- Inputted data into spreadsheets for tracking purposes.
- Scanned documents into digital format for storage purposes.
- Assisted with special projects as needed by management team.
Data Entry Clerk
Ht hackney
Orangeburg, South Carolina
04.2014 - 06.2017
- Organized files according to established procedures for easy retrieval later on.
- Reviewed existing information for accuracy and made necessary corrections.
- Identified discrepancies between source documents and entered data.
- Maintained updated knowledge of industry trends related to data entry operations.
- Created spreadsheets to track data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Operated various office equipment such as scanners, printers. when required.
- Utilized specialized software applications related to the job role.
Sales Associate
TeleTech Holdings
Sandia, Texas
03.2012 - 03.2014
- Maintained cleanliness of store environment including floors, windows, displays.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed outbound calling campaigns to promote new products or services.
- Identified opportunities to upsell additional products or services when appropriate.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Sales Representative
Intermediate marketing
Orangeburg, SC
04.2007 - 01.2012
- Collaborated with marketing team to create promotional materials for products and services.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Followed up with clients regularly to ensure satisfaction with services provided.
- Advised clients on coverage amounts needed based on individual circumstances.
- Performed administrative tasks such as updating databases, filing paperwork.
- Provided advice on financial planning and insurance policies.
- Responded promptly to customer inquiries regarding product availability or pricing.
- Assisted clients in selecting appropriate coverage options for their needs.
- Developed a customer service strategy to ensure the highest level of satisfaction.
Cashier
Churches Chicken
Orangeburg, SC
02.2003 - 03.2007
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Diploma - English
Orangeburg wilkinson High
2006
Skills
- Product Sales
- Retail loss prevention
- Business Development
- Inventory Control
- Order Processing
- Flexible Schedule
- Upselling
- Sales Forecasting
- Complex Problem-Solving
Additional Information
Authorized to work in the US for any employer
Timeline
Sales Associate
Road Runner Sports
06.2022 - 03.2024
Chat Specialist Instacart
Transcom Worldwide
09.2019 - 04.2022
Clerical Assistant
Federal Mogul Systems Protection
08.2017 - 09.2019
Data Entry Clerk
Ht hackney
04.2014 - 06.2017
Sales Associate
TeleTech Holdings
03.2012 - 03.2014
Sales Representative
Intermediate marketing
04.2007 - 01.2012
Cashier
Churches Chicken
02.2003 - 03.2007
Diploma - English
Orangeburg wilkinson High
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