La Sheree Huntley
Queens
Summary
Certified Nursing Professional with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
18
18
years of professional experience
4040
4040
years of post-secondary education
1
1
Certification
Work History
Lead Lab Medical Assistant
New York Cancer And Blood Specialists
Manhattan
06.2024 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Collected and documented patient medical histories accurately.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Medical Assistant
Pediatric Healthcare of Long Island
Woodmere
03.2024 - 06.2024
- Scheduled appointments for patients via phone and in person.
- Stocking rooms.
- Drawing labs, collecting specimens.
- Excellent knowledge of EMR.
- Knowledgeable in vaccines.
- Opening and closing clinic.
- Vaccines VFC/Private.
- Ordering supplies and vaccinations.
- Assisted pediatricians with patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Educated families on medication administration and treatment plans.
Escalation Lead
Dispatch Health
Aurora
02.2020 - 04.2024
- Displaying strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informing Dispatchers on handling in and out of Insurance network questions.
- Answered Complaints from Dispatchers and addressed concerns resulting in reduction in customer complaints.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Initiating hierarchical Escalation process as per the incident management process, including leads and manager and asking for their support, if the need arises.
- Identifying, analyzing, and initiating the Escalation process based on the Escalation criteria specified by Dispatch Health Training/Workflow Document.
- Led escalation processes for complex patient care issues and service challenges.
- Trained staff on effective problem-solving techniques and customer communication strategies.
- Developed training materials for onboarding new escalation team members effectively.
Lead BACK MEDICAL ASSISTANT
LONETREE PEDIATRICS
Lone Tree
06.2014 - 07.2019
- Administered vaccinations and collected laboratory specimens for testing.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Handing Insurance plans and co pays.
- Lead Back office Medical Assistant of two locations.
- Prepared examination rooms and ensured they were stocked with necessary supplies.
- Monitored vital signs and documented patient information accurately in charts.
- Managed patient records and scheduling using electronic health record systems.
- Triage Nurse Calls.
Medical Assistant/ Front Office Specialist
Concentra-St. Louis, MO
St. Louis
11.2007 - 02.2009
- Opening and closing the clinic, Drug screens, assisting different physicians, patient check - in and phone.
- DOT physical's.
Education
QMAP -
Other
04.2001 - 04.2026
Nursing - Nursing
St. Louis Community College
St. Louis, MOLicense - Medical Assistant
Parks Junior College
Skills
- Communication skills
- Leadership
- Organizational skills
- Problem Management
- Medical Records
- Phlebotomy
- Medication Administration
- EMR Systems
- Hospital Experience
- Patient Care
- Vital signs
- Computer skills
- ICD coding
- Medical terminology
- Medical office experience
- Office management
- Conflict management
- Outpatient
- Documentation review
- Care plans
Certification
- First Aid Certification, 09/30/26
- Certified Medical Assistant
- BLS Certification, 09/30/24
- CPR Certification, 09/30/26
- AED Certification, 09/30/24
- Medical Assistant
- QMAP Certification
- Certified Phlebotomy Technician
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Lab Medical Assistant
New York Cancer And Blood Specialists
06.2024 - Current
Medical Assistant
Pediatric Healthcare of Long Island
03.2024 - 06.2024
Escalation Lead
Dispatch Health
02.2020 - 04.2024
Lead BACK MEDICAL ASSISTANT
LONETREE PEDIATRICS
06.2014 - 07.2019
Medical Assistant/ Front Office Specialist
Concentra-St. Louis, MO
11.2007 - 02.2009
QMAP -
Other
04.2001 - 04.2026
Nursing - Nursing
St. Louis Community College
License - Medical Assistant
Parks Junior College