Brittany Seibles
Charlotte,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Certified Nursing Assistant
Nhc Lexington
Columbia, SC
01.2021 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Administered medications as directed by registered nurse or physician.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Reminded patients to take prescribed medications or nutritional supplements.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Collected specimens from patients for laboratory testing purposes.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Administered medications and educated patients and families on correct at-home administration.
Customer Service Manager
Thames LLC Print & Marketing
Columbia, SC
02.2015 - Current
- Provided exceptional customer service to all customers, both in-store and over the phone.
- Developed innovative strategies for sales staff to increase customer satisfaction and loyalty.
- Conducted regular training sessions with sales team to ensure consistent delivery of quality customer service.
- Resolved complex customer issues promptly and efficiently, while maintaining a positive attitude.
- Assisted customers in selecting products that best suited their needs and budget.
- Created detailed reports on daily sales activities and presented findings to management team.
- Maintained accurate records of all transactions including invoices, receipts, discounts.
- Monitored employee performance against established goals; provided feedback and coaching as needed.
- Managed inventory levels by monitoring stock levels and ordering new supplies when necessary.
- Collaborated with marketing department on promotional campaigns aimed at increasing sales volume.
- Adhered to company policies and procedures regarding cash handling, security protocols.
- Greeted customers upon entering the store; provided assistance throughout their shopping experience.
- Answered customer inquiries regarding product availability, pricing information, warranties.
- Established strong relationships with vendors; negotiated contracts for better prices or services.
- Analyzed market trends to identify opportunities for growth within existing customer base.
- Generated new leads by making outbound calls, emails, visits to potential clients, customers.
- Maintained current knowledge of industry trends through research of competitor activity.
- Identified areas of improvement within store operations; proposed solutions to management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Assisted professionals by listening in on customer calls and suggesting techniques to close sales.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
- Monitored phone calls to provide feedback and coaching.
- Led team engagement to assist cross-functional departments and achieve goals.
- Conducted training and offered staff development opportunities to decrease process lags.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conducted research and reviewed findings to solve customer issues.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Explained benefits, features, and recommendations to maximize client retention.
- Organized client contracts, records, and reports to strengthen traceability.
- Audited customer account information to identify issues and develop solutions.
- Reviewed accounts for payments received or approved credit arrangements.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Leasing Consultant
Trent Enterprises
Columbia, SC
07.2006 - 02.2015
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Updated resident data into property management software system daily.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Tracked leads using CRM software and followed up with interested parties.
- Contacted and followed up with tenants on renewal notices.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted background checks on applicants.
- Conducted informative and personalized tours, resulting in new leases.
- Received rent payments and tracked transactions in accounting software.
- Used conflict resolution skills to quickly resolve issues among residents.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Checked rental eligibility by following company's verification process.
- Escalated critical issues to property manager to deliver immediate resolution.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Maintained accurate records of correspondence with and from tenants.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared detailed budgets and financial reports for properties.
- Met with clients to negotiate management and service contracts.
- Recommended clarifications and changes in program policies to director of property management.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Met with committees to discuss and resolve legal and environmental issues.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
Education
Bachelor of Science - Business Administration And Management
Walden University
Minneapolis, MN12-2014
Skills
- Monthly forecasting
- Revenue development
- Cold-calling
- Consumer trend analysis
- Sales strategy development
- Objection handling
- Complaint resolution
- Point of sale system
- Leadership
- Teamwork
- Multi-tasking
- Hospitality and accommodation
- Company policies
- Micro-strategizing
- Data entry proficiency
- Negotiation trained
- Market awareness
- Sales negotiation
Timeline
Certified Nursing Assistant
Nhc Lexington
01.2021 - Current
Customer Service Manager
Thames LLC Print & Marketing
02.2015 - Current
Leasing Consultant
Trent Enterprises
07.2006 - 02.2015
Bachelor of Science - Business Administration And Management
Walden University
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