LA’SHERYL MCLEAN

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Formulated policies and procedures to streamline operations.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Conducted comprehensive criminal background checks using various databases
• Verified 100-200 cases of employment, education, and professional references for employers
• Maintained detailed Excel logs of all verifications performed
• Delivered exceptional customer service while documenting background findings in the system
• Researched and identified contacts for verification purposes
• Collaborated with coworkers and supervisors to optimize work processes
• Trained colleagues in specialized software programs, increasing departmental productivity through optimized workflows.
• Monitored research data to assess accuracy, validity and integrity.

• Set up products and managed price changes for merchandise, ensuring scan-ability and accuracy for 1200 locations
• Processed daily files for new items, discontinuations, and cost changes, coordinating with category management
• Maintained and updated product categories, descriptions, and pricing, resolving discrepancies with store managers
• Imported and posted electronic vendor invoices and communicated changes via internal notifications
• Authorized and de-authorized merchandise vendors for stores
• Researched and resolved accounting and EDI issues, posting exceptions after resolution
• Updated Price Book notes/instructions and maintained vendor/category manager documents
• Adhered to company policies, communicated effectively with internal/external customers, and supported Price Book Manager with related tasks and projects
• Entered data, generated reports, and produced tracking documents.

• Recruited, interviewed, and trained employees, fostering a positive work environment and ensuring excellent customer service
• Managed tasks and maintained store cleanliness, organization, and stock levels according to company standards
• Scheduled shifts and meetings to optimize customer service, sales, and compliance with safety and employment policies
• Conducted performance appraisals, provided feedback, and developed employees for promotional opportunities
• Ensured workplace safety and compliance with legal, regulatory, and company loss prevention procedures
• Conducted regular store walks to monitor cleanliness and addressed any concerns promptly
• Built strong relationships with customers through positive attitude and attentive response.
• Facilitated training for associates through daily coaching and regular performance appraisals.

Graduated

Graduated