Lasheta Donahue
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
San Antonio Auto Glass
12.2017 - 06.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing to enhance service delivery and customer satisfaction.
- Trained new team members on customer service protocols and company policies.
- Skilled at working independently and collaboratively in a team environment.
- Managed inbound customer inquiries across multiple channels effectively.
Account Manager
Team Alamo Auto Glass
03.2014 - 12.2017
- Managed client accounts, ensuring satisfaction and retention through proactive communication.
- Developed tailored service solutions based on customer needs and preferences.
- Coordinated cross-functional teams to streamline service delivery processes.
- Trained and mentored junior account managers on best practices and client engagement strategies.
Customer Service Representative
Alamo Auto Glass
04.2010 - 03.2014
- Collaborated with repair technicians to ensure timely glass replacement services for clients.
- Managed customer complaints with empathy, improving overall client retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
Walmart
03.2007 - 07.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash register balances throughout shifts.
- Collaborated with team members to streamline checkout processes.
- Assisted customers with returns, refunds and resolving transaction issues.
Petty Officer Second Class
US Navy
12.1999 - 07.2006
- Supervised daily operations ensuring adherence to safety protocols and standards.
- Trained junior personnel on operational procedures and best practices.
- Coordinated logistical support for mission readiness and deployment activities.
- Implemented process improvements enhancing workflow efficiency and team performance.
- Worked well in a team setting, providing support and guidance.
Tax Preparer
Jackson Hewitt
01.2006 - 04.2006
- Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
Education
Certificate - Bookkeeping
CAREER POINT
San Antonio, TX05-2008
Skills
- Customer relationship management
- Problem resolution
- Order processing
- Inbound communication
- Customer service
- Data entry
Timeline
Customer Service Representative
San Antonio Auto Glass
12.2017 - 06.2025
Account Manager
Team Alamo Auto Glass
03.2014 - 12.2017
Customer Service Representative
Alamo Auto Glass
04.2010 - 03.2014
Cashier
Walmart
03.2007 - 07.2009
Tax Preparer
Jackson Hewitt
01.2006 - 04.2006
Petty Officer Second Class
US Navy
12.1999 - 07.2006
Certificate - Bookkeeping
CAREER POINT