Summary
Overview
Work History
Education
Timeline
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Spencer Ottarson

Denver,CO

Summary

Highly skilled and results-driven Customer Success professional with over 5 years of experience in account management. Seeking to leverage my expertise in managing enterprise customer relationships, driving renewals, and ensuring customer satisfaction to contribute to the growth and success of Dovetail.

Overview

15
15
years of professional experience

Work History

Renewal Manager - Account Manager

UserTesting
Denver, CO
10.2018 - Current
  • Retain and grow Annual Recurring Revenue with approximately 100 customers a year.
  • Follow a consistent and repeatable process within our Customer Journey: build partnership plans, internal account plans, lead kick-off calls and delivered quarterly business reviews, as well as managing the renewals
  • Execute on strategies and activities to prevent and/or minimize any down-sell or churn risks.
  • Developed an intimate knowledge of the product and industry, staying up-to-date with new features, and educating customers on changes.
  • Diagnose customer needs and recommend solutions that reflect a clear understanding of nt customers’ goals with our products and services, primary differentiators and key competitors’ offerings.
  • Identify expansion opportunities within my customer base, and set meetings for new business representatives.
  • Effectively share industry trends, marketing resources and relevant case studies within account portfolio
  • Manage, track, and report on all renewal and upsell activities and customer information in Salesforce.com
  • Implemented initiatives that positively impacted churn reduction and drove expansion and adoption.
  • Monitored and tracked core customer health metrics, such as utilization, feature usage, and NPS.

Business Development Manager

GutCheck
Denver, CO
02.2016 - 10.2018
  • Consistently exceeded quota goals set on monthly, quarterly, and yearly basis.
  • Worked with 3 Account Manager to develop go-to- market strategies and build up a sales pipeline.
  • Set company record by surpassing quota in consecutive months.

Account Manager

Fivestars
Denver, CO
08.2015 - 02.2016
  • Sourced new opportunities to introduce products and services to potential customers.
  • Initiated sales correspondence, preparing and presenting professional bids to customers.

Transducer Department Manager

Compass Controls Man
Shawnee, KS
10.2008 - 07.2015
  • Assisted in creating and implementing a new quality control system from its inception
  • Developed process to decrease failures from 5% to under 0.5%
  • Increased production from 100 units to over 500 a day

Education

BBA - Emphasis in Marketing

University of Missouri - Kansas City
Kansas City, MO
05.2015

Timeline

Renewal Manager - Account Manager

UserTesting
10.2018 - Current

Business Development Manager

GutCheck
02.2016 - 10.2018

Account Manager

Fivestars
08.2015 - 02.2016

Transducer Department Manager

Compass Controls Man
10.2008 - 07.2015

BBA - Emphasis in Marketing

University of Missouri - Kansas City

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Spencer Ottarson