LaShiara Wilson
Denton,TX
Summary
Adept at fostering customer loyalty and streamlining service operations, manages to leverage cash handling expertise and exceptional customer service skills at McDonald's to enhance transaction efficiency and team performance. Able to use proactive approach and ability to adapt quickly ensured accurate financial transactions and a positive, welcoming environment for all customers.
Retail worker with solid background in customer service and cash handling. Capable of managing high volume of transactions while ensuring accuracy and efficiency. Known for strong team collaboration and adaptability to changing needs.
Possesses excellent communication and conflict resolution skills, valued by employers. Knowledgeable Cashier with hands-on experience in managing customer transactions and maintaining cash controls. Proven ability to handle customer inquiries efficiently and maintain friendly and professional demeanor. Demonstrated effective use of communication and problem-solving skills to enhance customer satisfaction and streamline operations.
Overview
3
3
years of professional experience
Work History
UNT Student Cashier for Student Accounting
University Of North Texas
02.2024 - Current
- Developed rapport with regular customers, fostering a welcoming atmosphere that encouraged repeat business.
- Collaborated with team members to maintain a seamless flow of service during busy periods.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Provided backup support to other cashiers during high-traffic times or as needed for breaks or sick leave coverage.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Manages customer interaction with occasional calls from in and out of state students.
McDonald's Cashier/ Runner
McDonald's
08.2021 - 02.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton Texas05-2027
High School Diploma -
Newman Smith Highschool
Carrollton, TX05-2023
Skills
- Excellent customer service
- Customer Service
- Patience and Empathy
- Work Ethic and Integrity
Timeline
UNT Student Cashier for Student Accounting
University Of North Texas
02.2024 - Current
McDonald's Cashier/ Runner
McDonald's
08.2021 - 02.2023
Bachelor of Science - Criminal Justice
University of North Texas
High School Diploma -
Newman Smith Highschool
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