Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LaShieka Renee Guyton

Hamilton

Summary

Professional Healthcare Assistant with strong experience in providing compassionate and reliable in-home, clinical, and administrative support. Adaptable and dependable team player focused on delivering high-quality care and fostering a positive environment. Skilled in personal care, meal preparation, medication management, organizational skills, and maintaining cleanliness. Known for effective communication, empathy, and ability to respond to changing needs swiftly.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Caregiver

Private Family Home
07.2024 - Current
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Patient Care Coordinator

Pathway Healthcare
05.2023 - 05.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.

Remote Customer Service Agent

Alorica
01.2022 - 05.2023
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Addressed customer account discrepancies and concerns.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

mental health tech

Northwest Alabama Mental Health Center
05.2018 - 11.2018
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.

Student (Work-Study) Librarian Assistant

Bevill State Community College
08.2017 - 08.2018
  • Enhanced library user experience by providing efficient assistance in locating and accessing materials.
  • Increased the visibility of underutilized resources by creating attractive displays and promotional materials.
  • Maintained secure environment by monitoring visitors at front desk.
  • Placed books on proper shelves when returned to circulation.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Collected and processed fines on overdue library materials.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Utilized computer databases to locate library materials.

Admissions/Concessions Worker

Guin Water Park
06.2014 - 08.2017
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Collaborated with team members to ensure smooth operations during high-traffic events.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Monitored inventory and notified management of deficiencies or shortages.

Education

High School Diploma -

Marion County High School
05.2017

Graduate Certificate - Health Care Administration

Martinsburg College (Online)
Martinsburg, WV
05.2020

Skills

  • Collaborative team engagement
  • Upholding privacy standards in healthcare
  • Facilitating personal care tasks
  • Assisted daily living activities
  • Proficient in EMR charting
  • Obtaining Vital Signs
  • Effective appointment management
  • Effective problem-solving abilities
  • Patient registration
  • Accuracy in insurance verification and credentialing
  • Engaging patiently with clients for optimal service
  • Proficient in active listening
  • Experienced with various computer software
  • Cooking
  • Cleaning and sanitizing
  • Compassionate caregiving
  • First aid and safety
  • Housekeeping tasks
  • Mobility support
  • Dementia care
  • Progress documentation
  • Alzheimer's care
  • Meal preparation
  • Grocery shopping
  • Lifting techniques
  • Incontinence care
  • Social interaction
  • Range of motion exercises
  • Companionship
  • Fall prevention
  • Transfer assistance

Certification

  • American Heart Association Basic Life Support (CPR and AED) certified
  • Nurse Aide Training "CNA" Program (2017-lapsed)
  • CPI (Crisis Prevention & Intervention)
  • Certified Healthcare Administrative Specialist
  • Patient Care Coordinator/ Assistant (training)
  • Medical Assistant (training)
  • Medical Billing/ Coding

References

Alexis Hines, Former Co-worker, alexishines20@gmail.com, 

(662)317-1422

Hunter Sanders, Guin Waterpark Supervisor, sandershunter13@yahoo.com, (205)495-1573

Erica Holland Malone, NWAMHC supervisor, erica.malone@nwscc.edu, (205)522-7736

Timeline

Caregiver

Private Family Home
07.2024 - Current

Patient Care Coordinator

Pathway Healthcare
05.2023 - 05.2024

Remote Customer Service Agent

Alorica
01.2022 - 05.2023

mental health tech

Northwest Alabama Mental Health Center
05.2018 - 11.2018

Student (Work-Study) Librarian Assistant

Bevill State Community College
08.2017 - 08.2018

Admissions/Concessions Worker

Guin Water Park
06.2014 - 08.2017

High School Diploma -

Marion County High School

Graduate Certificate - Health Care Administration

Martinsburg College (Online)

Similar Profiles

CREATE PROFILE