Lashika Bruton
Tampa,FL
Summary
Successful and seasoned Insurance Agent with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
USAA Insurance
04.2020 - Current
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Claims Adjuster
Progressive Auto Insurance
05.2018 - 04.2020
- Evaluated all evidence with goal of creating positive outcomes for client's claims
- Followed up with insured individuals regarding premium and deductibles payments
- Maintained contact with claimants and attorneys to determine treatment status
- Reconciled data in direct collection system with accounting system to address discrepancies
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Evaluate extent of damage and comparable compensation requirements
- Document all findings in concise claims report
- Verified insurance claims and determined fair amount for settlement
- Reviewed police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles.
Medical Claims Specialist
Humana
01.2016 - 05.2018
- Identified insurance coverage limitations with thorough examination of claims documentation and related records
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers
- Analyzed information gathered by investigation and report findings and recommendations
- Examined claims forms and other records to determine insurance coverage
- Reviewed new files to determine current status of claim and to develop plan of action
- Followed up with customers on unresolved issues
- Clarified coverage of losses to policyholders and aided in itemizing damages and finding alternative living arrangements.
Customer Care Representative
Amerigroup
07.2014 - 08.2016
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Offered advice and assistance to customers, paying attention to special needs/wants
- Entered customer interaction details in database to track requests, document problems and record solutions offered
- Assisted call-in customers with questions and orders
- Responded to customer requests for policy, benefits and company information.
Education
High School Diploma -
Wharton High School
Tampa, FL01.2008
Skills
- Excellent customer service skills
- Claims
- 620 ALL LINES Claims Adjuster License
- Valuation knowledge
- Insurance policy coverage knowledge
- Documentation review
- Results-oriented
- Negotiation
- Policy investigations
- Time management
- Computer Proficiency
- Quality assurance
- Proactive team player
- Policy development
- Underwriting knowledge
- Personal, casualty and property loss
- Knowledge of Legal Proceedings
- Account Management
- Client Retention
- Policy Renewals
- Customer Service
- Customer follow-up
Certification
620 All Lines Adjuster license
Timeline
Insurance Agent
USAA Insurance
04.2020 - Current
Claims Adjuster
Progressive Auto Insurance
05.2018 - 04.2020
Medical Claims Specialist
Humana
01.2016 - 05.2018
Customer Care Representative
Amerigroup
07.2014 - 08.2016
High School Diploma -
Wharton High School
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