Summary
Overview
Work History
Education
Skills
Timeline
Generic

La’Shina Green

Jackson

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Childcare Director

Bright Start Learning Center
05.2022 - Current
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Managed program paperwork and child records to comply with state requirements.
  • Mentored team members to foster professional growth and enhance overall staff performance.
  • Improved parent satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements.

Scheduler

Medical Practice Solutions
01.2021 - 03.2022
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.

Member Service Representative

Molina Healthcare
12.2019 - 05.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
  • Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.

Retention Customer Service Representative

Comcast
08.2017 - 11.2019
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
  • Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
  • Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
  • Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
  • Worked closely with other departments as needed to resolve complex customer issues efficiently.
  • Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
  • Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.

Customer Service Representative

Xerox
01.2013 - 07.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Provine High Scool
Jackson, MS

Certificate - Medical Assistant

Delta Technical College
Horn Lake, MS

Skills

  • Safety regulations compliance
  • Staff hiring
  • Administrative functions
  • Staff management
  • Customer service

Timeline

Childcare Director

Bright Start Learning Center
05.2022 - Current

Scheduler

Medical Practice Solutions
01.2021 - 03.2022

Member Service Representative

Molina Healthcare
12.2019 - 05.2020

Retention Customer Service Representative

Comcast
08.2017 - 11.2019

Customer Service Representative

Xerox
01.2013 - 07.2017

Provine High Scool

Certificate - Medical Assistant

Delta Technical College

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