To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
LaShira Akins
Merced ,California
Summary
Overview
1
Certification
Work History
TransdevnaModesto
Bus Driver
10 2021 - Current
Job overview
- Conducted pre-trip inspections of bus for safe operation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Maintained Californis driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Transported passengers safely along prescribed routes according to tight schedules.
- Managed fare collection with accuracy, ensuring timely deposits and accurate record-keeping for company financial records.
- Communicated regularly with central dispatch teams to report delays and route changes.
GLOMMerced,Ca
Residential Counselor
02 2021 - 07 2021
Job overview
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Served as a liaison between families or guardians of clients when necessary; providing updates about clients’ progress or addressing any concerns they may have.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Encouraged healthy lifestyle choices among residents by leading educational workshops on topics such as nutrition, exercise, mental health awareness.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Monitored and documented client progress toward meeting goals and objectives.
Maxium HealthcareSacramento, CA
Behavioral Health Technician
11 2019 - 03 2020
Job overview
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Performed client intake procedures according to internal standards for new admissions.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
FaneuilSacramento,Ca
Customer Service Representative
09 2017 - 01 2019
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Sacramento City Unified School DistrictSacramento, CA
Teacher's Assistant
08 2011 - 06 2016
Job overview
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Handed out classroom materials, like pencils, paper, and crayons.
- Documented student progress and communicated with parents to keep informed.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Worked with lead teacher to monitor class schedule and take attendance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
Walden HouseCorcoran,Ca
Prison Counselor
07 2007 - 08 2009
Job overview
- Coordinated with community resources to ensure seamless transitions back into society for released individuals.
- Participated in ongoing professional training opportunities to stay current on best practices within correctional counseling.
- Established clear boundaries while remaining empathetic when working with diverse populations of incarcerated individuals.
- Supported successful parole hearings by preparing comprehensive progress reports for review boards.
- Assisted in the development of life skills programs, leading to increased self-sufficiency upon release.
- Actively promoted growth mindset amongst inmates through continuous encouragement of personal development.
- Ensured proper documentation of all counseling services provided to maintain compliance with state regulations.
- Delivered evidence-based therapeutic interventions, promoting positive behavioral changes in inmates.
- Maintained a secure environment through effective communication with security staff and adherence to facility protocols.
Education
College of the Sequoias
from Child Development/ Sociology
01.2001
University Overview
Skills
- Commercial driving
- Passenger Safety
- Passenger Assistance
- Fare collection
- DOT standards
- Inclement weather driving
- Conflict Resolution
- Crisis handling
- Activity monitoring
- Substance abuse experience
- Incident Reporting
- ADL support
- Case Documentation
- Behavioral Management
- Conflict de-escalation
- Records Maintenance
- Infection control understanding
- Community Resource Navigation
- Assessment administration
- Log updating
- Group facilitation
- Patient Observation
- Patient Assessment
- Documentation skills
- Emergency Response
- Self-Care Practices
- De-escalation Strategies
- Family support services
- Medication Administration
- Care Plan Development
Certification
- Class B drivers license
- Bevhavioral/ medication distrubtion
Timeline
Bus Driver
Transdevna
10 2021 - Current
Residential Counselor
GLOM
02 2021 - 07 2021
Behavioral Health Technician
Maxium Healthcare
11 2019 - 03 2020
Customer Service Representative
Faneuil
09 2017 - 01 2019
Teacher's Assistant
Sacramento City Unified School District
08 2011 - 06 2016
Prison Counselor
Walden House
07 2007 - 08 2009
College of the Sequoias
from Child Development/ Sociology