Lashon Bates

Developed and improved the capabilities of sales representative team over the course of two years.

· Received 97% satisfaction rating from customers after completed phone or video call.

· Kept records of customer interactions, processed customer accounts and filed documents.

· Collaborated with team to quickly resolve customer complaints with appropriate action.

Effectively managed approximately 100 incoming calls daily

· Received 97% satisfaction rating from customers after completed phone or video call.

· Kept records of customer interactions, processed customer accounts and filed documents.

· Collaborated with team to quickly resolve customer complaints with appropriate action.

Effectively managed approximately 100 incoming calls daily

• Rolled out operational improvements and solutions to deliver top-notch customer service.
• Created detailed documentation outlining operational processes associated with the provisioning of products and services to customers.

Used strong communication skills to collaborate with team members to ensure efficient service.

· Created and maintained office forms and procedures to assist with administrative tasks.

· Processed orders, determined charges, and oversaw billing and payments.

· Greeted and welcomed clients with a warm, friendly and positive attitude.

· Coordinated the repair and maintenance of office supplies and equipment bi-weekly.