LaShon Bowser-Bland
Elkridge,MD
Summary
Accomplished educator with 15 years of experience in customer service and education. Expertise in delivering impactful instruction across diverse settings, enhancing classroom management and student engagement. Skilled in communication, organization, and conflict resolution, fostering positive learning environments for students from elementary to high school.
Overview
8
8
years of professional experience
Work History
Long Term Substitute Teacher
Howard County Public School System (HCPSS)
Hanover, Maryland
04.2026 - 06.2026
- Delivered engaging lessons in Math, Science, English, History, Art, and Physical Education to diverse student populations.
- Collaborated with teachers and Team Leaders to create personalized learning plans tailored to students' individual needs.
- Adhered to HCPSS policy for timely recording and reporting of grades for sixth to eighth-grade students.
- Maintained orderly classroom environment and facilitated conflict resolution, helping students navigate stressful situations effectively.
- Communicated regularly with teachers and administrators, providing updates on student progress to support collaborative interventions.
- Organized course materials and other resources for all grade levels
Concierge
NVT Staffing
Falls Church, Virginia
05.2018 - 03.2020
- Delivered exceptional customer service to residents and visitors at luxury properties across Maryland, Washington D.C., and Virginia.
- Greeted guests upon entering or leaving buildings, fostering a welcoming atmosphere.
- Directed incoming calls and messages to staff or residents, facilitating effective communication.
- Trained new staff on policies and procedures to enhance customer service for the properties.
- Organized and tracked guest packages, ensuring secure handling and proper documentation.
- Managed conference room reservations, optimizing resource allocation and availability. and reservations using various databases for optimal resource management.
- Monitored compliance with security policies among residents and visitors across all properties that I served.
- Created detailed reports for management, highlighting significant issues and updates.
Education
Bachelor of Science - Criminal Justice
University of Maryland University College
College Park, MD05-2020
Skills
- Lecturing and teaching
- Verbal and written communication
- Team collaboration
- Conflict resolution
- Time management
- Customer service
Timeline
Long Term Substitute Teacher
Howard County Public School System (HCPSS)
04.2026 - 06.2026
Concierge
NVT Staffing
05.2018 - 03.2020
Bachelor of Science - Criminal Justice
University of Maryland University College