LaShon Williams
Customer Service Representative/ Hairstylist
Apple Valley,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail Industry . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Inbound Receiver
Target
10.2023 - Current
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Hairstylist
Self-employeed
06.2015 - Current
- Scheduled customer appointments and rearranged individual time slots to make
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Offered professional cuts, color services and extensions to salon customers.
- Styled hair, makeup and nails for customers for special events and occasions.
Package Handler
Fed Ex Ground
09.2022 - 09.2023
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Built strong relationships with customers and vendors through excellent customer service.
Delivery Driver Helper
UPS
10.2022 - 02.2023
- Assisted driver with product or package deliveries to residential and commercial locations.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Lifted and carried packages weighing up to 50 pounds.
Stower
Amazon
08.2022 - 11.2022
- Separated damaged items from functional ones before placing on shelves.
- Safely stacked items to maximize space within acceptable safety limits.
- Maintained clean and organized workspaces to uphold safety standards.
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over Number products onto shelves according to type, weight, and size.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Coordinated with team members to receive shipments and store in proper locations.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Arranged merchandise according to company standards to maintain tidy and organized stockroom.
- Performed daily inventory checks to verify recorded totals.
- Stayed accountable for storage and organization of warehouse merchandise.
Store Associate
Home Depot
11.2021 - 06.2022
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Customer Service Associate
Nordstrom Rack
09.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Direct Support Staff Member
Bright Star Home Health Care
03.2002 - 10.2006
- Developed rapport to create safe and trusting environment for care.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Maintained clean, safe, and well-organized patient environment.
- Supervised daily activities and provided assistance to staff.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
Certified Nursing Assistant
Sunbridge Care And Rehab
01.1999 - 09.2004
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported needs of 15+ residents under long-term care.
Education
None - Child Care Services Management
San Diego Mesa College
San Diego, CAHigh School Diploma - All
George Washington Preparatory High School
Los Angeles, CA06.1999
Skills
- Effective Communication
- Teamwork and Cooperation
- Relationship Building
- Microsoft Office Suite
- Records Management
- Merchandise Staging
- Interpersonal Skills
- Heavy Lifting
- Self-Motivated and Independent
- Punctual and Reliable
- US Driver's License
- Texturizing Services
- Braiding and Weaving
- Eyebrow Shaping
- Hair Extensions
- Customer Consultations
- Special Occasion Styling
- Hair Conditioning and Styling
- Cosmetology Principles Knowledge
- Arranging Items for Photo Shoots
- Social Media Platforms
- Extension Installations
- Special Occasion
- Advanced Communication Skills
- Hair Maintenance Expertise
- Beauty Transformations
- Acrylic Nail Application Mastery
- Color Principles
- Work Station Cleaning
- Hair Removal
- Nail Care
- Makeup Application
- Knowledge of Color Space Theory
- Outstanding Customer Service
- Color Application
- Scalp Massages
- Familiarity with Haire Relaxers
- Home Styling
- Cuticle Trimming Safety Knowledge
- Dye and Tint Application
- Manicure Design
- POS Terminal Operation
- Build Customer Relationships
- Client Needs Evaluation
- Women's Haircuts
- Hair Dying
Websites
Certification
- First Aid/CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchWork from home optionFlexible work hoursPaid time offTeam Building / Company RetreatsTimeline
Inbound Receiver
Target
10.2023 - Current
Delivery Driver Helper
UPS
10.2022 - 02.2023
Package Handler
Fed Ex Ground
09.2022 - 09.2023
Stower
Amazon
08.2022 - 11.2022
Store Associate
Home Depot
11.2021 - 06.2022
Customer Service Associate
Nordstrom Rack
09.2021 - 05.2022
Hairstylist
Self-employeed
06.2015 - Current
Direct Support Staff Member
Bright Star Home Health Care
03.2002 - 10.2006
Certified Nursing Assistant
Sunbridge Care And Rehab
01.1999 - 09.2004
None - Child Care Services Management
San Diego Mesa College
High School Diploma - All
George Washington Preparatory High School
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