Lashona Patterson
East Cleveland
Summary
I am an IT Consultant/ Analyst & Credentialed Classroom Trainer.
Professional trainer with focus on delivering impactful learning experiences and achieving results. Known for fostering team collaboration and adapting to dynamic training needs. Expertise in curriculum design and interactive teaching methods, valued for reliability and flexibility.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Epic Remote Credentialed Classroom Trainer (Ambulatory)
VCU Richmond Virginia Hospital
06.2025 - 10.2025
- Provided classroom instruction to 15-25 end-uses per class
- Document training procedures, end user training completion and maintained database.
- Served as the point of contact for physicians, nurses, and other clinical staff during Go-Live
- Worked with the clinical informatic team to develop and produce all training, e-learn, and classroom material.
- Assisted with workflow development and the production of tip-sheets. Created lesson plans
- Provide support to Physicians at multiple locations during & post Go-Live.
Clinical Data Abstractor/Q&A (Team Lead)
Well force Hospital
03.2025 - 04.2025
- Abstracted for PAMI team Meds, Allergy, Social& Family HX
- Monitored my team and distributed charts amongst my team members
- Performed Q&A checks within charts using Epic, Meditech & Cerner
- Held daily huddles and zoom meetings to meet daily chart quotes
Junior Analyst
Vanderbilt Hospital
01.2025 - 03.2025
- Employing strong conceptual and written communication skills to communicate with various stakeholders.
- Providing quality assurance and analytical support for systems development projects.
- Assisting team members with conducting research and analysis.
- Drafting briefings, reports, and other deliverables for clients that are high-quality and error-free.
- Participating in requirements gathering sessions and evaluating requirements documentation for completeness and accuracy.
- Developing educational materials that inform stakeholders on a wide variety of topics.
- Supporting continuous improvement initiatives across the program that promote process improvement and efficiency enhancements, pinpointing areas of improvement.
Virtual Helpdesk
UHN Health Care Hospital
06.2024 - 01.2025
- Performed Virtual support for end users
- Remoted into end user computers to assist with questions
- Logged tickets and escalated tickets to the command center
- Severed as the liaison between the command center and floor support
IT Consultant
Paintsville Hospital
04.2024 - 04.2024
- Worked on the Med Surgical Units assisting with patient Med Pass on the Med Surgical Units while obtaining Vital signs and Clinical Documentation using EMR Epic systems. Reported to RN charge Nurse to help with IV med pushes and blood administrations.
Epic Credentialed Classroom Trainer (Candence)
Hartford Hospital
11.2023 - 03.2024
- Provided classroom instruction to 15-25 end-uses per class
- Document training procedures, end user training completion and maintained database.
- Served as the point of contact for physicians, nurses, and other clinical staff during Go-Live
- Worked with the clinical informatic team to develop and produce all training, e-learn, and classroom material.
- Assisted with workflow development and the production of tip-sheets.
- Provide support to Physicians at multiple locations during & post Go-Live.
- Worked with I.D. team to help develop and create workflow.
Epic Credentialed Classroom Trainer (ClinDoc)
Thomas Jefferson Hospital
01.2021 - 03.2021
- Provided classroom instruction to 15-25 end-uses per class
- Document training procedures, end user training completion and maintained database.
- Served as the point of contact for physicians, nurses, and other clinical staff during Go-Live
- Worked with the clinical informatic team to develop and produce all training, e-learn, and classroom material.
- Assisted with workflow development and the production of tip-sheets. Created lesson plans
- Provide support to Physicians at multiple locations during & post Go-Live.
Epic Rover Classroom Trainer
Methodist Hospital
01.2020 - 01.2020
- Classroom trainer on the system Rover trained nurses from ED, ICU, Mother baby, Nicu &L&D assisted nurses on how to use patient avatars, insertion of IV’s, add LDA’s how to document a wound in stages etc. How to order labs and release labs collect specimens.
Epic Credentialed Classroom Trainer Ambulatory
Wentworth Douglass Hospital
08.2019 - 11.2019
- Provides epic software training in Epic Ambulatory, Epic-Care MyChart, ADT, and Prelude
- Maintains and updates pertinent training materials such as quick start guides, tip sheets and testing materials
- Develops materials which support governments Meaningful Use standards Maintains communication with analyst and principal trainers to ensure training materials reflects the most current and up to date software
- Prepares lesson plans and activities to support software build Identify and validate workflows for client
- Trained Classroom size of Nurses 15-20
- Provided Support Nurses at different sites during Go live
Remote Analyst/Trainer
LCMC Hospital
03.2019 - 11.2019
- Liaison between the Epic helpdesk and the command center
- Trained Dragon with the providers
- Troubleshoot within the helpdesk and the physicians
- Analyzed data to support decision making
- Attended Zoom meetings to discuss and development new and effective workflows
- Gave updates on changes within the system to ensure data of the software
Education
High School Dipolma -
Shaw High School
CLEVELAND, OH06-1999
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ATS Institute of Technology
Mayfield, OhioSkills
- Epic Credentialed Classroom Trainer
- Cerner
- SQL
- Blood Bank
- Remote Analyst
- Dynamic Documentation
- Power chart
- Meditech
- Epic Rover
- Point Click Care Super User
- Epic Hyperspace
- Help Desk
- CPOE
- ClinDoc
Certification
- North Carolina LPN 76773
- Udemy Scrum Master Certified 2022
- IV/Medication Certification BCLS/CPR Certification
Timeline
Epic Remote Credentialed Classroom Trainer (Ambulatory)
VCU Richmond Virginia Hospital
06.2025 - 10.2025
Clinical Data Abstractor/Q&A (Team Lead)
Well force Hospital
03.2025 - 04.2025
Junior Analyst
Vanderbilt Hospital
01.2025 - 03.2025
Virtual Helpdesk
UHN Health Care Hospital
06.2024 - 01.2025
IT Consultant
Paintsville Hospital
04.2024 - 04.2024
Epic Credentialed Classroom Trainer (Candence)
Hartford Hospital
11.2023 - 03.2024
Epic Credentialed Classroom Trainer (ClinDoc)
Thomas Jefferson Hospital
01.2021 - 03.2021
Epic Rover Classroom Trainer
Methodist Hospital
01.2020 - 01.2020
Epic Credentialed Classroom Trainer Ambulatory
Wentworth Douglass Hospital
08.2019 - 11.2019
Remote Analyst/Trainer
LCMC Hospital
03.2019 - 11.2019
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ATS Institute of Technology
High School Dipolma -
Shaw High School