Lashona Wright
Jacksonville ,Florida
Summary
Results-oriented professional with expertise in customer service, administrative support, and data entry. Decisive leader skilled at cultivating profitable relationships with key partners and fostering a team culture centered on success and accountability. Thrives in high-pressure, deadline-driven environments while adhering to all established rules and regulations. Demonstrated track record of achieving outstanding results in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Correctional Officer
Reception and Medical Center
Lake Butler, Florida
09.2024 - 04.2025
- Responsible for over 140 inmates in open bay or dormitories per shift.
- Supervised and monitored inmates, ensuring adherence to facility policies and regulations.
- Performed rounds and counts regularly verifying attendance/presence, oversaw offender/inmate movement within buildings or specific areas.
- Provide oral and written reports concerning the behavior and progress of individual inmates and responded promptly to any inmate conflicts that may arise, settling disputes, mediating conflicts and implementing disciplinary measures for violations.
- Inspect inmate correspondence, conducted regular patrols of inmate quarters, work areas and surrounding grounds ensuring and maintaining safety and security.
- Managed and screened visitors and facility contractors/employees in compliance with security protocols.
- Handled inmates with care offering support and assisting with basic needs including meals, medical assistance, etc.
OFFICE SPECIALIST
Baptist Behavioral
JACKSONVILLE, FL
10.2020 - 01.2021
- Scheduling patients for their appointments, verifying insurance & processing copayments.
- Deliver superior customer service by establishing an inviting and caring experience (via phone, email, and or face to face)
- Adhering to all HIPPA, State, & CDC regulations.
Patient Representative
St Vincent Hospital
JACKSONVILLE, FL
03.2018 - 10.2020
- Process all patients as fast and quickly as possible.
- Aid in stressful situations for incoming patients who were scared or in shock.
- Answered questions while also managing the atmosphere in the waiting room.
- Log and maintain records according to hospital regulations and compliance.
Clerical Associate
Shand’s of Jacksonville
Jacksonville, FL
06.2016 - 04.2018
- Provided exceptional customer service to patients and visitors.
- Maintain office inventory & equipment by taking inventory and placing the necessary orders.
- Oversea financial information, collections, and revenue by recording and processing payments or applying extensions.
- Answer the phones in a timely manner and provide excellent hospitality.
Education
Bachelor of Science Degree - Criminal Justice
Strayer University
03.2027
Associate of Science Degree - Business Administration
Strayer University
03.2020
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Security procedures
- Safety
Affiliations
- Member: The National Society of Leadership and Success
- Currently on the Deans List
Timeline
Correctional Officer
Reception and Medical Center
09.2024 - 04.2025
OFFICE SPECIALIST
Baptist Behavioral
10.2020 - 01.2021
Patient Representative
St Vincent Hospital
03.2018 - 10.2020
Clerical Associate
Shand’s of Jacksonville
06.2016 - 04.2018
Bachelor of Science Degree - Criminal Justice
Strayer University
Associate of Science Degree - Business Administration
Strayer University