Lashonda Allen
Grand Blanc,MI
Summary
Well-rounded Medical Coordinator educating patients on specific conditions and discussing treatment options. Answered phone calls and inquiries about treatment, medication, condition and concerns. Informed patients and colleagues of emerging technologies for future treatment options.
Overview
8
8
years of professional experience
Work History
Medical Coordinator
Flatrock Manor
08.2023 - Current
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
- Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
- Maintained a clean and well-organized clinical environment by overseeing inventory management, equipment maintenance, and supply procurement.
- Provided compassionate support to patients during difficult times, offering resources for emotional wellbeing alongside physical health treatments.
- Ensured compliance with all federal and state regulations related to medical practices by staying up-to-date on industry best practices and adapting internal policies accordingly.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Provided comprehensive training to new staff members, ensuring they were well-equipped with the knowledge and skills needed to excel in their roles as medical coordinators.
- Coordinated community outreach initiatives that raised awareness about the importance of preventative medicine and promoted overall public health within the local population.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Forensic ACT Team Case Manager
Community Bridges Inc.
07.2017 - 08.2023
- Advocated for patients'' needs within the healthcare system, resulting in improved access to essential services and resources.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Educate patients on medication
- Follow up with medical appointment
- Conduct daily house visit.
- Search for patients in jail or at the morgue
- Assisting in informing family of deceased family
- Provide food boxes, help with assisting with power and water services
- Keeping a safe environment for staff and patients
Behavior Health Specialist
Banner Staffing Services
07.2016 - 08.2023
- Improved patient outcomes by implementing evidence-based practices and interventions in the behavioral health setting.
- Enhanced therapeutic relationships with clients through active listening, empathy, and effective communication techniques.
- Developed comprehensive treatment plans tailored to individual client needs and preferences for optimal results.
- Collaborated with multidisciplinary teams to coordinate care, ensuring seamless delivery of services for clients.
- Provided crisis intervention and support during critical incidents, promoting safety and stabilization for affected individuals.
- Educated clients on self-help strategies and coping skills to enhance resilience and promote long-term recovery.
- Evaluated program effectiveness through regular monitoring of key performance indicators related to service provision and client outcomes.
- Monitor patients that are danger to themselves and or danger to others.
- Conduct 1;1 status on patients that have SI ( suicidal ideations)
- Monitor patients vitals before and after medications.
- Assist patients pre operation and post operation.
- Report to doctors and nurses of patient status.
- Help with medication passing.
- Created progress reports, assessments and charting within required timeframes.
Education
Certificate - Pharmacy Tech, Phlebotomy, EKG Tech
International Institute of The Americas
Phoenix, AZ02.2013
High School Diploma -
South Mountain High School
Phoenix, AZ05.1998
Skills
- Resource Allocation
- Interdepartmental Communication
- Patient Care Coordination
- Patient Confidentiality
- Team Collaboration
- Verbal Communication
- Active Listening
- Adaptability and Flexibility
- Time Management
- Maintaining Patient Records
- Appointment Scheduling
- Clinical Documentation
- Written Communication
- Initial Trauma Life Support
- Training and Mentoring
- Heart saver First Aid (First Aid)
- Decision Making
Timeline
Medical Coordinator
Flatrock Manor
08.2023 - Current
Forensic ACT Team Case Manager
Community Bridges Inc.
07.2017 - 08.2023
Behavior Health Specialist
Banner Staffing Services
07.2016 - 08.2023
Certificate - Pharmacy Tech, Phlebotomy, EKG Tech
International Institute of The Americas
High School Diploma -
South Mountain High School