Lashonda Aubrey
Shreveport,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Genpact Headstrong Capital Markets
Richardson, TX
05.2021 - 07.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
Teleperformance
Shreveport, LA
02.2016 - 04.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
C.E. Byrd High School
Shreveport, LA05-1990
Skills
- Inbound and Outbound Calling
- Data Entry
- Consultative Sales
- Call Management
- Appointment Scheduling
- Scheduling
- Paperwork Processing
- Complaint resolution
- Product Knowledge
- Account updating
- Clerical Support
- Report Generation
- Data Collection
Timeline
Customer Service Representative
Genpact Headstrong Capital Markets
05.2021 - 07.2023
Customer Service Representative
Teleperformance
02.2016 - 04.2021
High School Diploma -
C.E. Byrd High School
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