LaShonda Bell
Customer Relations
Carrollton,GA
Summary
- Call Center Representative with over 10 years of experience delivering exceptional client support and fostering strong relationships. Proficient in implementing effective problem-solving strategies to address customer complaints and manage high call volumes. Consistently achieves high customer satisfaction ratings through active listening and empathetic communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
BILLING SPECIALIST II /Customer Resource represent
Republic Services
Work From Home, GA
01.2021 - Current
- Assist members through inbound calls with payments, investigate and rectify overpayments, missing payments, and apply credits as justified to ensure accurate balances are correct, exuding empathy, sincerity, and maintaining a calm demeanor.
- Educate customers and help them understand billing statements.
- Apply data entry skills to document customers' accounts accurately. Provide additional service by phone to customers scheduling exchanges of damaged containers, adjusting accounts to place them on seasonal holds, and educating customers about bulk information guidelines to stay in compliance with discarded item pick-up.
- Schedule missed pickups, cart deliveries, cart removals, bulk pickups, and transferring customers with managerial requests.
Catering Sales Coordinator
Elegant Staffing
Dunwoody, Georgia
05.2011 - 02.2019
- Delivered a concise, consultative, professional, and engaging sales presentation over the phone, which led to in-person meetings, planning menus, and negotiating contracts.
- Coordinated with the executive chef and banquet managers to ensure a successful handoff of ordered banquet events.
- Collected payments for those catering events and ensured catering files were completed and organized.
- Focused on building long-term, value-based customer relationships that enable the achievement of sales objectives and personal sales goals.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Morse School of Business
Hartford, CT05-1993
Skills
- Payment processing
- Account reconciliation
- Data entry
- Customer relationship management
- Team collaboration
- Attention to detail
- High aptitude for empathy, listening, and resolution
- Customer retention
- Sales presentation
- Verbal and written communication
- Billing dispute resolution
- Product knowledge
Certification
Fundamentals of Account Management
Timeline
BILLING SPECIALIST II /Customer Resource represent
Republic Services
01.2021 - Current
Catering Sales Coordinator
Elegant Staffing
05.2011 - 02.2019
Associate of Arts - Hotel, Motel, And Restaurant Management
Morse School of Business