Lashonda Brewer-Hopkins
Summary
Highly organized Medical Administrative professional knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Capable of handling all medical administrative needs for busy medical practices. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.
Overview
5
5
years of professional experience
Work History
Case Manager/ Wellness Coach/ Remote
Services For The UnderServed Inc
02.2022 - 03.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Senior Medical Secretary Floater Temporary
NYU Langone Cancer Center
01.2019 - 09.2021
- Provided Clerical, reception and telephone support for supervising physician and other medical providers.
- Kept information confidential and followed HIPPA guidelines to maintain patient trust.
- Scheduled Chemotherapy for over 15 practices.
- Registered New Patients in electronic medical records prior to appointment scheduling.
- Implemented organization system for clerical department that increased patient flow and office efficiency.
- Enhanced office productivity by handling high volume of callers per day.
- Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms ETC).
- Prepared physician's mail correspondence.
- Compiled documents for surgical billing packages and processed prior authorizations.
- Helped direct patient flow during practice hours. scheduled surgeries/procedures and worked in conjunction with Surgical Coordinators verifying times with patients, preparing charts, pre-admissions and consent forms as necessary.
- Other duties as assigned.
Front Desk Receptionist
Chamber Street Orthodontics
01.2018 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system ( and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Trained new team members on company procedures, customer service and issue resolution.
Education
Bachelor of Administration - undefined
06.2017
A.A.S - Human Services
Metropolitan College of New York
06.2015
Skills
- Computer Skills:
- P-Tar, E-Pacers, Central Registry, E clinical, 10e11, OASAS, Epic, Eagle, Office Practicum, Paper port, Word and PowerPoint, excel, calendar EMR IDX
- Medical Terminology
- Certified Medical Administrative Specialist
- Radiology Diagnostics
- Accounts Payable and Accounts Receivable
- Staff Meetings
- ICD-10 Coding
- Calendar and Appointment Management
Timeline
Case Manager/ Wellness Coach/ Remote
Services For The UnderServed Inc
02.2022 - 03.2023
Senior Medical Secretary Floater Temporary
NYU Langone Cancer Center
01.2019 - 09.2021
Front Desk Receptionist
Chamber Street Orthodontics
01.2018 - 12.2018
Bachelor of Administration - undefined
A.A.S - Human Services
Metropolitan College of New York
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