Lashonda Brunson
Stone Mountain,GA
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
9
9
years of professional experience
Work History
General Manager
Jiffy Lube
Duluth, GA
01.2024 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Customer Service Representative
Progressive Work From Home
Atlanta, GA
03.2024 - 01.2025
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Assistant Manager
Pilot Travel Center Flying J
Atlanta , GA
01.2022 - 01.2024
- Supervised daily operations including scheduling shifts, assigning duties.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Established processes for monitoring customer satisfaction levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Recognized by management for providing exceptional customer service.
General Manager
AutoZone
Columbia, SC
06.2020 - 01.2022
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
General Manager
Popeyes Chicken
Columbia, SC
02.2018 - 01.2020
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Created schedules and monitored payroll to remain within budget.
- Ensured compliance with local health department regulations regarding food safety standards.
Collections Account Manager
MRS Associates
Cherry Hill, NJ
05.2016 - 01.2018
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
- Monitored overdue accounts using automated information systems.
- Negotiated credit extensions and waivers when necessary.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Answered customer questions regarding account discrepancies or problems.
Education
High School Diploma -
Camden High School
Skills
- Communication
- Leadership
- Problem Solving
- Performance analysis
- Efficient multi-tasker
- Workflow planning
- Time Management
- Financial Management
- Mentoring
- Compliance
- Organization
- Planning
- Managing Crews
- Business Strategy
- Adaptability
Timeline
Customer Service Representative
Progressive Work From Home
03.2024 - 01.2025
General Manager
Jiffy Lube
01.2024 - Current
Assistant Manager
Pilot Travel Center Flying J
01.2022 - 01.2024
General Manager
AutoZone
06.2020 - 01.2022
General Manager
Popeyes Chicken
02.2018 - 01.2020
Collections Account Manager
MRS Associates
05.2016 - 01.2018
High School Diploma -
Camden High School
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