LaShonda Chandler-Marshall
Killeen,TX
Summary
Qualified Teaching Assistant offers track record of success in helping students with special needs. Well-trained in academic, behavioral and personal needs of students with developmental delays and diagnoses such as autism spectrum disorder. Works with parents and teachers to implement personalized approaches for each student.
Overview
16
16
years of professional experience
Work History
Special Education Paraprofessional
Killeen Independent School District
08.2023 - Current
- Assisted in implementation of effective behavior management techniques, resulting in more focused and positive classroom environment.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Oversaw class of 17 students in absence of instructor.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
Utilization Management Administration Coordinator
Humana
12.2017 - 11.2021
- Managed over 60 health services activities, including monitoring patient profiles, initiating/administering healthcare plans, addressing inquiries, providing guidance, and processing authorizations, and attending a multi-line telephone to address inquiries and concerns from beneficiaries
- Collects health and personal information, maintaining confidentiality
- Interprets policies/procedures to ensure compliance
- Assists the Senior Case Managers with post discharge and disposition
- Coordinates clinical request for long-term acute care hospitals, rehab centers and skilled nursing facilities
- Organizes and maintains office files and reference material
- Prepares a variety of documentation: correspondence, routing reports, workload status, forms, and letters
- References up-to-date information on internal/external guidelines, regulations, and laws to ensure proficiency in work activity
- Enhanced office productivity with thorough calendar management and meeting coordination for executives and staff members.
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Operations Coordinator
Simmonsville Baptist Church
03.2010 - 07.2017
- Directed administrative and secretarial support for pastors, program directors and volunteers at church.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported 2 company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
Direct Assistant Coordinator
Hill Country Community Action Association
12.2007 - 03.2009
- Interviewed over 10 clients per day to assess situations, limitations and issues and implement services to address needs
- Assisted clients with navigating and accessing social services such as housing and medical care
- Maintained regular contact with clients by calling and visiting clients' homes
- Assisted over clients in identifying community resources and connecting with appropriate services
- Advocated for clients to assure respected rights and wishes
- Conducted home visits to assess living environment and facilitate access to necessary resources
Education
Bachelor of Science - Healthcare Administration
Columbia Southern University
Orange Beach, AL10.2021
Associate of Applied Science - Medical Office Technology
Central Texas College
Killeen, TX05.2017
Skills
- Behavioral Plan Management
- IEP Compliance
- Parental Interaction
- Instructional Support
- Autism and Spectrum Disorders
- Social and Group Settings
- Activities Oversight
Additional Information
Progressed through a series of increasingly responsible positions throughout career. Proficient at office automated tasks and Microsoft Word, Excel, and PowerPoint Possesses excellent ability to operate in challenging environments, combined with sage leadership skills, up-to-date technical knowledge, demonstrated organizational talents, and critical thinking and analytical abilities. Able to train and develop teams to operate at highest levels and meet project objectives.
Timeline
Special Education Paraprofessional
Killeen Independent School District
08.2023 - Current
Utilization Management Administration Coordinator
Humana
12.2017 - 11.2021
Operations Coordinator
Simmonsville Baptist Church
03.2010 - 07.2017
Direct Assistant Coordinator
Hill Country Community Action Association
12.2007 - 03.2009
Bachelor of Science - Healthcare Administration
Columbia Southern University
Associate of Applied Science - Medical Office Technology
Central Texas College
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