LASHONDA CHASE
Piedmont,SC
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
Charter Spectrum
Greenville, SC
04.2017 - Current
- Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions
- Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques
- Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc
- Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques
- Identify and maximize upselling and cross selling sales opportunities
- Mastered order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function
- Demonstrate proficiency at explaining all products and services to existing and prospective customers
- Demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services
- Promote and communicate current marketing campaigns and promotions
- Work with other departments, as necessary, to resolve customer
- Advise customers on product features and functionality based on their individual needs.
- Provide technical support to customers using SaaS products.
- Assist with product onboarding, including account setup, feature configuration, and troubleshooting.
- Monitor inbound calls, emails, chat messages, and other channels for incoming customer requests.
LOSS PREVENTION SPECIALISTS
FORD MOTOR CREDIT
Greenville
09.2007 - 03.2017
- Direct telephone interaction with 60+day delinquent customers to minimize losses
- Service customers and dealers Minimize portfolio risk and credit losses through effective account resolution
- Reduce delinquency through effective follow up and account resolution techniques
- Manage credit loss budget
- Minimize expenses through effective use of resources and time management to achieve target expense
- Focuses on customer contact and resolution of account delinquency
- Recommend accounts to Team Leader for repossession and charge off consideration.
- Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
- Coordinated legal action against delinquent accounts when necessary.
- Maintained detailed records of all collection activity including calls, emails, letters and payments received.
- Conducted skip tracing activities to locate customers who had not responded to collections efforts.
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
CUSTOMER SERVICE /INSIDE SALES
VERIZON WIRELESS
Greenville
03.2006 - 08.2007
- Handled a high volume of inbound customer calls provided high quality customer service on calls that were generally routine and sometimes unique in nature
- Conducted Tier 1 trouble shooting when customers required device assistance
- Provided customer service transactions, including but not limited to; equipment troubleshooting, call handling, billing, service and equipment inquiries and all other customer transactions
- Managed customer relationships by performing the full range of customer service functions
- Used common courtesy and discretion to achieve customer loyalty
- Handled own customer escalations and minimized transfers Customer Interactions Listened and responded appropriately in all customer interactions,inbound sales calls focused on retaining and up-selling the existing customer base.Created an ongoing relationship with Sales Engineers, Implementation/Billing Specialists and vendor partners
- Managed forecast, FOD, opportunity creation, proposal and contract creation, order submittal
Education
High School Diploma -
Southside High School
Skills
- High customer service standards
- Service solutions expert
- Dedicated to process improvement
- Strong problem-solving ability
- Negotiation competency
- Proficient with Microsoft Office Suite
- Proficient in customer account software
- Telecommunications knowledge
- Inbound and Outbound Calling
- Account updating
- Professional telephone demeanor
- Delivery Scheduling
Certification
- Certified Tax Preparer
Timeline
Sales Associate
Charter Spectrum
04.2017 - Current
LOSS PREVENTION SPECIALISTS
FORD MOTOR CREDIT
09.2007 - 03.2017
CUSTOMER SERVICE /INSIDE SALES
VERIZON WIRELESS
03.2006 - 08.2007
High School Diploma -
Southside High School