LASHONDA CRUZ
Plainfield,IL
Summary
Operative professional with solid background in customer service, student interaction and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Overview
30
30
years of professional experience
3
3
Certification
Work History
School Custodian/Substitute School Bus Driver
Lemont-Bromberek CSD 113A
Lemont, IL
08.2022 - Current
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept building spaces premises clean inside and outside.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Executed proper and timely loading and unloading of 77 passengers .
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Maintained Illinois driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Obeyed federal, Illinois and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Communicated information to parents to promote good communication and transparency.
- Completed logbooks, incident reports and other daily paperwork.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Enforced student behavior policies and responded to student emergencies.
- Identified and reported mechanical problems and safety hazards.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Child Caregiver
Phrocious Lee Made LLC
Oak Park, IL
10.2021 - 08.2022
- Organized field trips, drove four children in van to off-site recreation activities.
- Assisted in potty training and other daily hygiene activities to support child development.
- Facilitated learning through play, reading stories, art, crafts, songs and outdoor activities for successful child outcomes.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observe, monitor and maintain safe play environment.
- Prepare food, serve meals and refreshments to children. Sterilize bottles and prepare formula.
- Dress children and change diapers. Support children’s emotional and social development, encouraging understanding of others and positive self-concept. Recommend and initiate other measures to control behavior, such as caring for her own clothing and picking up toys and books.
- Communicate with children’s parents about daily activities, behaviors and related issues.
Administrative Assistant
Cook County Sheriff's Police
Markham, IL
Aug.2019 - Oct.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Generated Microsoft Office Excel reports and typed letters in Word.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Arranged rapid office equipment repair and maintenance with vendors
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Executed filing and files to improve document organization and management, keeping sensitive information confidential
- Assisted Commander, Lieutenants, Officers and staff of thirty five by maintaining calendar and scheduling meetings.
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment.
Deputy Sheriff Officer
Cook County Sheriff's Department
Chicago, IL
02.2010 - 08.2019
- Supervised jail dining hall, outdoor recreation area, vocational shop, inmate housing units and inmate activity to maintain order and safety of several inmates and fellow officers.
- Restrained, secured, and controlled offenders, using chemical agents, as necessary to maintain order, discipline and security within assigned areas in accordance with relevant rules, regulations, policies and laws.
- Transferred or transported offenders on foot or by driving vehicles, such as vans or buses.
- Performed inspections of inmates and housing cells for periodic head counts and to conduct in-depth searches for contraband or damage.
- Drafted necessary reports detailing incidents and safety violations during my shift.
- Cultivated and maintained friendly climate of mutual respect with freedom from harassment and intimidation to provide safe environment for staff, offenders and visitors.
Transit Bus Operator
Chicago Transit Authority, CTA
Chicago, IL
09.2006 - 02.2010
- Drove bus over specified routes and to specified destinations according to time schedules, complying with traffic regulations to ensure that transported passengers had smooth and safe ride
- Assisted passengers, such as elderly and disabled individuals, loading and unloading, checked for proper seating, and answered questions about bus schedules and routes
- Parked vehicles at loading areas, enabling passengers to board or exit safely
- Collected tickets and cash fares from passengers.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of bus
- Complied with personal grooming, conduct guidelines and regulations to promote high standard of professionalism.
School Bus Driver
Vancom Transportation
Glen Ellyn, IL
08.1993 - 09.2006
- Maintained Illinois driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Executed proper and timely loading and unloading of passengers.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Communicated information to parents to promote good communication and transparency.
Education
Cosmetology - Cosmetology
Harry S. Truman
Chicago, IL12.2002
Skills
- Maintaining Safety Rules
- DOT Standards
- Valid Driver's License
- Strong Working Relationships
- Attentive and Observant
- Passenger Service and Safety
- Commercial Driving
- Navigation and Road Safety
- Route Schedule Adherence
- Defensive Driving
- Dependable and Trustworthy
- Passenger Interaction
Certification
- CDL Class B with Passenger & School Bus Endorsements
- Cosmetology License
- Paraprofessional Licensure
Accomplishments
- Quality-oriented, hard-working and dedicated professional providing 29+ years of experience and a proven knowledge of exceptional customer service, safety management, and workflow optimization in fast paced environments.
- Offering keen attention to detail, strong decision making skills and excellent communication skills to manage multiple, concurrent tasks.
- Self-motivated work ethic to perform effectively in team or independent settings.
- Aiming to leverage my skills to successfully fill the position within your company.
Timeline
School Custodian/Substitute School Bus Driver
Lemont-Bromberek CSD 113A
08.2022 - Current
Child Caregiver
Phrocious Lee Made LLC
10.2021 - 08.2022
Administrative Assistant
Cook County Sheriff's Police
Aug.2019 - Oct.2021
Deputy Sheriff Officer
Cook County Sheriff's Department
02.2010 - 08.2019
Transit Bus Operator
Chicago Transit Authority, CTA
09.2006 - 02.2010
School Bus Driver
Vancom Transportation
08.1993 - 09.2006
Cosmetology - Cosmetology
Harry S. Truman
- CDL Class B with Passenger & School Bus Endorsements
- Cosmetology License
- Paraprofessional Licensure
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