Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lashonda Driver

San Antonio,TX

Summary

Dynamic and results-driven professional with a proven track record at Via Metropolitan, excelling in vehicle safety assessments and customer service. Recognized for implementing effective safety procedures and fostering positive passenger engagement, ensuring a secure and pleasant travel experience. Strong problem-solving skills complemented by impeccable driving record enhance operational efficiency and safety.

Transportation professional prepared for this role with substantial experience in safely operating buses and ensuring timely route completion. Focuses on team collaboration and reliability, adapting to changing schedules and passenger needs seamlessly. Exhibits strong organizational and multitasking abilities, valued by employers for consistent performance.

Experienced with managing daily routes and ensuring passenger safety. Utilizes effective communication and problem-solving skills to handle diverse situations. Track record of maintaining vehicle standards and adhering to strict schedules.

Hardworking employee enthusiastic about learning customer relations field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.

Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and 25 years of experience in Bus Driver roles.

Professional, experienced transportation specialist prepared for key role in public transit operations. Proven track record of ensuring passenger safety, adhering to schedules, and maintaining vehicle standards. Strong team collaborator with focus on achieving results and adapting to changing needs. Well-versed in route management, traffic regulations, and customer service. Reliable and flexible, fostering trust and efficiency within teams.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bus Operator

Via Metropolitan
07.2024 - Current
  • Operated transit bus safely, adhering to traffic regulations and company policies.
  • Provided exceptional customer service, assisting passengers with inquiries and ensuring a pleasant travel experience.
  • Conducted pre-trip inspections, identifying potential safety issues and maintaining vehicle readiness.
  • Managed route schedules efficiently, minimizing delays while prioritizing passenger safety and comfort.
  • Maintained accurate records of daily operations, including passenger counts and incidents for reporting purposes.
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Accepted and processed fares.
  • Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Operated large vehicles in difficult urban and rural conditions.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Maintained full understanding of local roads and traffic patterns.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
  • Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Worked different route every day based on changing passenger locations and destinations.
  • Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
  • Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.

Bus Transportation Supervisor

Total Transit
07.2020 - 05.2023
  • Coordinated daily transportation schedules to optimize delivery routes and improve efficiency.
  • Monitored compliance with safety regulations and company policies to ensure operational integrity.
  • Trained new drivers on best practices for vehicle operation and customer service standards.
  • Implemented process improvements that enhanced delivery accuracy and reduced delays.
  • Maintained accurate records of vehicle maintenance and driver performance for reporting purposes.
  • Managed routing, driver supervision and DOT compliance.
  • Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
  • Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
  • Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
  • Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
  • Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
  • Planned and established transportation routes, work schedules and operator assignments.
  • Developed strong relationships with clients through consistent communication and excellent customer service practices.
  • Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
  • Verified that drivers completed required safety training and attended quarterly driver safety meetings.
  • Demonstrated tasks to new hires and assigned to experienced workers for further training.
  • Monitored and maintained on-time delivery, reliability, service and performance.
  • Monitored safe operations by conducting field safety audits.
  • Streamlined operations, implemented new technologies for tracking and communication purposes.
  • Managed driver safety awards program, promoting safe driving and working safe initiative.
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Assisted in developing company policies related to transportation procedures, ensuring alignment with industry standards and best practices.
  • Maintained compliance with DOT regulations and accurately documented driver qualifications, permits, and equipment information.
  • Maintained detailed records of transportation activities to ensure compliance with local, state, and federal regulations.
  • Evaluated fleet maintenance requirements regularly, scheduling services accordingly to minimize downtime.
  • Conducted risk assessments for potential hazards within the transportation process, implementing preventative measures when necessary.
  • Participated in strategic planning sessions focused on scaling business growth while maintaining exceptional service quality.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Coordinated schedules and communicated changes to customers.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.

Package Handler

FedEx
07.2020 - 07.2020
  • Operated material handling equipment to efficiently move packages throughout facility.
  • Monitored inventory levels and reported discrepancies to ensure accurate stock management.
  • Collaborated with team members to maintain a safe and organized work environment.
  • Streamlined package sorting processes, enhancing overall workflow efficiency.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Supported team morale by fostering positive communication and collaboration among coworkers.

Transit Associate Instructor

Via Metropolitan
10.2006 - 02.2020
  • Instructed students in safe driving techniques and traffic regulations.
  • Developed customized lesson plans to address individual student needs.
  • Assessed student progress through practical evaluations and feedback sessions.
  • Implemented defensive driving strategies to enhance student safety awareness.
  • Mentored new instructors on effective teaching methods and curriculum delivery.
  • Coordinated scheduling of lessons to optimize instructor availability and student learning.
  • Streamlined administrative processes for record-keeping and reporting student performance.
  • Evaluated student performance and documented progress and goals.
  • Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
  • Supported student drivers in hands-on road training.
  • Ensured all vehicles were well-maintained, clean, and properly equipped according to state regulations for optimal safety during lessons.
  • Conducted regular evaluations of student performance to identify areas needing further attention or adjustment in teaching approach.
  • Improved student driving skills by utilizing effective teaching methods and personalized instruction.
  • Developed tailored lesson plans for each student, addressing their individual needs and weaknesses.
  • Built strong rapport with students, fostering a positive learning environment and encouraging open communication.
  • Verified proper use of safety restraints by vehicle occupants to comply with Texas law.
  • Offered timely commands to assist student driver in steering or braking to avoid accidents.
  • Assisted students in overcoming driving-related anxiety through patient guidance and confidence-building exercises.
  • Maintained accurate student records to meet DOT requirements.
  • Fostered an inclusive learning environment that accommodated diverse backgrounds, skill levels, and learning styles among students.
  • Demonstrated commitment to professional development by attending ongoing training sessions and workshops within the industry.
  • Utilized various teaching aids such as videos, diagrams, and hands-on demonstrations to enhance learning experiences for students.
  • Adapted teaching strategies based on individual learning preferences while maintaining consistency across all courses offered.
  • Enhanced road safety awareness among students through comprehensive defensive driving techniques.
  • Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
  • Moved vehicle to assigned location and checked and inspected vehicle components to maximize safety.
  • Increased overall customer satisfaction by providing exceptional service from initial consultation through final evaluation of student progress.
  • Participated in trainings, meetings, and seminars to expand knowledge and optimize instruction.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
  • Supervised and monitored students' use of tools and equipment.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
  • Identified program successes and failures based on student assessments and course reviews.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.

Education

High School Diploma -

Sierra High
San Bernardino, CA
06-1989

Skills

  • Impeccable driving record
  • Vehicle safety assessment
  • Proficient in defensive driving techniques
  • Strong verbal communication
  • Problem-solving proficiency
  • Customer service proficiency
  • Customer support for passengers
  • Safety procedure implementation
  • Workplace safety protocols
  • Customer engagement
  • Effective dispatch communication
  • Effective team engagement

Accomplishments

  • Supervised team of 60+ staff members.
  • Achieved a CDL by completing a significance form of training with endorsement's and defensive driving courses with accuracy and efficiency for 25 years.

Certification

  • Licensed Bus Operator- 25 years
  • Evaluator Training - 1 year

Timeline

Bus Operator

Via Metropolitan
07.2024 - Current

Bus Transportation Supervisor

Total Transit
07.2020 - 05.2023

Package Handler

FedEx
07.2020 - 07.2020

Transit Associate Instructor

Via Metropolitan
10.2006 - 02.2020

High School Diploma -

Sierra High

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