Lashonda Durant
Ellenwood,GA
Summary
Well-rounded professional with a proven track record in business leadership and management. Demonstrates a strong focus on fostering team collaboration and achieving tangible results. Possesses exceptional skills in strategic planning, financial oversight, and operational efficiency. Adaptable to changing needs, consistently delivering consistent performance and driving growth. Recognized for effective communication abilities and proficiency in scheduling, data management, and customer service, ensuring seamless operations and successful outcomes.
Overview
12
12
years of professional experience
Work History
Hair Stylist
Braided By Shonda, LLC
01.2018 - Current
- Optimize client retention by maintaining professional customer service, convenient and quick communication lines, and consistent optimal results
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered in the salon.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition
- Utilize Quickbooks to keep track of daily, monthly, yearly, and quarterly business expenses and revenue.
- Utilize scheduling software to build a professional website and organize clients' information and appointments to create a personalized experience.
- Increased online sales for digital products by developing and implementing targeted ecommerce marketing strategies.
- Managed email marketing campaigns to drive revenue growth and customer engagement.
Title Clerk
World Toyota
03.2018 - 08.2019
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Minimized risk of fraud, conducting in-depth verification of signatures and identification on title documents.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Collected taxes and fees, submitted payments and issued receipts.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
- Facilitated smoother transactions, coordinating with sales departments to ensure all necessary documents were collected and processed in timely manner.
- Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Lead Business Office Administrator
CarMax
02.2015 - 03.2018
- Company Overview: Auto Superstore
- Safeguarded sensitive information through implementing strict data security measures for both physical files and electronic systems.
- Assisted in the preparation of monthly, quarterly and annual reports by compiling and analyzing data to identify trends and areas for improvement.
- Organized and maintained critical documentation required for regulatory purposes guaranteeing organization-wide adherence to industry standards.
- Ensured compliance with local, state, and federal regulations by staying informed about changes in relevant laws for business operations.
- Process customer's financing, DMV titling, and registration paperwork while being result focused and paying attention to detail to ensure error free processing
- Attend CarMax vehicle Auctions that required significant attention to detail in a fast pace high volume environment while handing legal documentation and acting as liaison between multiple departments and customer
- Managed company correspondence, ensuring timely responses to emails, phone calls, and messages from clients and partners.
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Contact client's perspective auto vehicle loan companies for legal vehicle related documentation and account information
- Enhanced team productivity by providing training and support on office software and tools.
- Boosted employee morale by organizing team-building activities, social events, and maintaining a positive work environment.
- Facilitated smooth communication within the office by acting as a liaison between different departments and teams.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback
- Manage payables and receivables
Retail Manager
Balboa
08.2012 - 02.2015
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
Associate of Arts - Business Administration
Georgia State University
Stone Mountain, GA05-2016
High School Diploma -
Arabia Mountain High School
Lithonia, GA05.2012
Skills
- Customer Service
- Multitasking
- Project Management
- Market Research
- Relationship building and management
- Documentation and control
- Scheduling and calendar management
- Policy and procedure modification
- Business recordkeeping
- Training and coaching
- Legal Compliance
- Administrative Skills
Timeline
Title Clerk
World Toyota
03.2018 - 08.2019
Hair Stylist
Braided By Shonda, LLC
01.2018 - Current
Lead Business Office Administrator
CarMax
02.2015 - 03.2018
Retail Manager
Balboa
08.2012 - 02.2015
Associate of Arts - Business Administration
Georgia State University
High School Diploma -
Arabia Mountain High School
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