Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaShonda Fife

Fayetteville,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Travel Center General Manager

Pilot Travel Centers
03.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.

Restaurant General Manager

Pilot Travel Centers
12.2015 - 03.2021
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Deli Manager

Pilot Travel Centers
11.2011 - 12.2015
  • Inventoried food products and associated materials on weekly basis.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Monitored food inventory and supplies to prevent waste.
  • Controlled food costs and managed inventory.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

GED -

Delta College
Bay City, MI

Skills

  • Customer Satisfaction
  • Operational Standards
  • Corrective Actions
  • Employee Performance Evaluations
  • Customer Needs Assessments
  • Delivery Schedules
  • Compliance Requirements
  • Inventory Tracking and Management
  • Hiring and Onboarding
  • Budget Controls
  • P&L Administration
  • Manage Operations

Certification

ServSafe Certified Expires 2025

ServSafe Instructor/Proctor

Timeline

Travel Center General Manager

Pilot Travel Centers
03.2021 - Current

Restaurant General Manager

Pilot Travel Centers
12.2015 - 03.2021

Deli Manager

Pilot Travel Centers
11.2011 - 12.2015

GED -

Delta College

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LaShonda Fife