Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
OfficeManager

LaShonda Harrell

Austell,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Patient Specialist

Select Medical
Marietta
05.2022 - 07.2022
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Front Desk Medical Receptionist

Prime Immediate Care
Douglasville, GA
05.2020 - 06.2021
  • Completed clerical duties and tasks for clinic administration.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.

Receptionist

Restaurant Depot
Marietta, GA
02.2014 - 02.2020
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided callers with address, directions, company website and related information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Direct Support Staff Member

Rescare Homecare
Smyrna, GA
03.2013 - 12.2015
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Recorded status and duties completed in logbooks for management.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted with daily living activities, running errands and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

Education

Bachelor of Arts - Human Services

Southern New Hampshire University
Hooksett, NH
09.2022

Skills

  • Resource Coordination and Allocation
  • Computers and Technology
  • Clerical Support
  • Taking Client Histories
  • Operational Requirements
  • Gathering Information From Patients
  • Patient Restraint
  • Issue Resolution
  • Confidentiality and Data Protection
  • Teamwork and Collaboration
  • Implementing Client Care Plans
  • Scheduling and Appointment Setting

Affiliations

The National Society of Leadership and Success

The National Society of Collegiate Scholars

Timeline

Patient Specialist

Select Medical
05.2022 - 07.2022

Front Desk Medical Receptionist

Prime Immediate Care
05.2020 - 06.2021

Receptionist

Restaurant Depot
02.2014 - 02.2020

Direct Support Staff Member

Rescare Homecare
03.2013 - 12.2015

Bachelor of Arts - Human Services

Southern New Hampshire University

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LaShonda Harrell