Lashonda Harris
Palestine,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Maximus
03.2024 - 03.2025
- Assisted call-in customers with answers to benefit questions and status.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
ResultCx
09.2019 - 02.2023
- Provided members and providers benefit information, including benefits, deductibles, oopm, ect.
- Worked as a claim’s specialist providing any information regarding claims if they were paid, denied, and the reasons if or why they were not paid.
- Worked as a payment specialist in which I took payments as well as advised and confirmed if payments were or were not made.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Science - Human Services Management
University of Phoenix
Phoenix, AZ10.2012
Associate of Arts - Business
University of Phoenix
Phoenix, AZ09.2010
Skills
- Microsoft PowerPoint
- Verbal and communication skills
- Strong problem-solving skills
- Good interpersonal skills
- Proficient in learning management systems
Timeline
Customer Care Representative
Maximus
03.2024 - 03.2025
Customer Service Representative
ResultCx
09.2019 - 02.2023
Bachelor of Science - Human Services Management
University of Phoenix
Associate of Arts - Business
University of Phoenix
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