Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LaShonda Hawkins

Allen,TX

Summary

Versatile professional experienced in providing support for various clerical tasks across different settings. Skilled in word processing, managing electronic filing systems, and maintaining spreadsheets. Expert at efficiently managing multiple priorities to ensure timely task completion. Efficient General Clerk with background in administrative services and office management. Possess strong organizational skills, aptitude for data entry, and proficiency in Microsoft. Known for improving operational workflows and enhancing team productivity through effective clerical support. Proven track record of providing exceptional customer service in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Senior General Clerk

AT&T Inc.
Dallas, TX
04.2024 - Current
  • Managed and coordinated the EPCRA Program, ensuring proper handling of invoices and permit documentation, tracking, and compliance with environmental regulations. Administered and supervised the Hazardous Materials program.
  • Answered the Environmental Emergency Hotline number and aided in reconciling alarms, handling crisis management, and interacting with regulatory inspections and vendors.
  • Trained and assisted with the development of new hires.
  • Assist Environmental Site Assessments (ESAs)
  • Assisted with data entry, electronic filing, sorting mail, and other office duties.

Senior Reports Clerk

AT&T Inc.
Dallas, TX
07.2019 - 08.2024
  • Maintained accurate records of all report materials.
  • Verified accuracy of data entered into reports.
  • Monitored and entered OSHA logs, medical documentation
  • Assisted the EPCRA & Waste Management Team

Service Representative

AT&T Inc.
Fort Worth, TX
04.2000 - 06.2019
  • Provided assistance for business and residential accounts, along with billing engagements, and assisted with project management between CLECs to assist Southwestern Bell/AT&T provision of service under other brands.
  • Proactively engage with customers to swiftly resolve complex issues related to network connectivity and services.
  • Utilized my deep understanding of network and product knowledge
  • Lead initiatives to streamline and enhance CLEC support processes, contributing to a more efficient and customer-friendly service environment while collaborating with cross-functional teams to drive continuous improvement by finding opportunities to reduce turn around time.

Lead Service Representative

AT&T Inc.
Fort Worth, TX
11.2000 - 06.2004
  • Provided assistance with service along with service orders and project management coordination.
  • Act as a mentor to service representatives, offering guidance, training, and support to nurture their professional growth, while actively contributing to talent development and succession planning within the team.
  • Overseeing daily operations and fostering a collaborative environment that ensures resolutions of complex issues.
  • Resolved service outages and other customer escalations in a timely manner.

Education

High School Diploma -

Franklin Delano Roosevelt High School
Dallas
05-1993

Skills

  • Quick Learner
  • Proficient in Microsoft
  • CDMS
  • EHS Basic Technical Knowledge
  • BOSS/SORD
  • Service Orientated
  • Leadership Capabilities
  • Training Capabilities
  • Effective Communication Skills
  • Team Player
  • Time management

Accomplishments

  • I have received multiple customer service and performance awards.
  • I have saved our EPCRA teams thousands of dollars in penalties and duplicate payments.

Timeline

Senior General Clerk

AT&T Inc.
04.2024 - Current

Senior Reports Clerk

AT&T Inc.
07.2019 - 08.2024

Lead Service Representative

AT&T Inc.
11.2000 - 06.2004

Service Representative

AT&T Inc.
04.2000 - 06.2019

High School Diploma -

Franklin Delano Roosevelt High School

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LaShonda Hawkins