Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaShonda Hedrick

Fishers,IN

Summary

Dynamic professional with a proven track record at Edna Martin Christian Center, enhancing community engagement and employment opportunities through innovative coaching strategies and critical thinking. Excelled in building rapport and providing emotional support, achieving significant client success. Skilled in data collection and problem-solving, consistently improving service delivery and outcomes.

Overview

12
12
years of professional experience

Work History

Family Success Coach

Edna Martin Christian Center
09.2021 - Current
  • Delivered exceptional service to over 150 families, community organizations, and schools, equipping communities with essential tools and resources.
  • Conducted regular one-on-one sessions with participants to track progress, offer support, and motivate families to engage in program activities.
  • Facilitated initial intake appointments and assessed client progress and needs through quarterly and annual evaluations.
  • Stayed informed about EMCC and community partner programs, connecting individuals to relevant services as needed.
  • Organized and led informational and skills-based workshops to enhance participant knowledge and skills.
  • Acted as an intermediary to facilitate communication and resolve issues, ensuring timely assistance and adherence to SMART plans.
  • Identified emerging employment sectors and fostered relationships with potential employers to create job opportunities.
  • Collaborated with employers to determine job requirements and develop training programs to help residents acquire necessary skills.
  • Provided personalized employment coaching, assisting individuals in job placement, skills training, and career advancement, including analysis of hiring barriers and job retention strategies.
  • Advocated for marginalized groups, including individuals with disabilities and ex-offenders, to improve their employment prospects.
  • Addressed sensitive case issues with appropriate follow-up or referrals, utilized service recovery resources, and communicated resolutions effectively within the organizational hierarchy.
  • Celebrated client successes by acknowledging milestones, recognizing accomplishments, and providing positive reinforcement throughout the journey.
  • Assisted clients in overcoming obstacles by identifying potential barriers and creating actionable solutions.

Care Coordinator

CICOA Aging and In-Home Solutions
01.2021 - 08.2023
  • Oversaw client care, placement, and enrollment in compliance with state and federal regulations.
  • Managed follow-up care for clients post-emergency room visits, hospital stays, and nursing facility admissions.
  • Completed Monthly Contacts and Quarterly Assessments for clients, including conducting in-home visits.
  • Managed a 120-client caseload, including conducting intake assessments and periodic reassessments.
  • Met with clients and their formal and informal support systems to ensure comprehensive care.
  • Screened clients for eligibility for various support services and made referrals to resources such as mental health services, housing, crisis intervention, employment assistance, durable medical equipment, attendant care, and transportation.
  • Represented the organization at professional conferences, trainings, and meetings.
  • Maintained accurate documentation of all client interactions and completed reporting requirements in accordance with organizational standards.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Lab Accessioner

Strand Diagnostics
06.2015 - 12.2021
  • Minimized errors in patient information entry through diligent verification of demographic details against provided requisition forms or electronic orders.
  • Ensured proper disposal of biohazardous materials, promoting a safe working environment within the laboratory setting.
  • Facilitated smooth operations by maintaining accurate records of all received specimens, their conditions upon arrival, and any discrepancies noted during the accessioning process.
  • Contributed to the development of new procedures for more efficient sample processing, reducing turnaround time for results.
  • Maintained a clean and organized work area through regular cleaning and sterilization of equipment, ensuring adherence to infection control protocols.
  • Supported continuous improvement initiatives by participating in training sessions and staying up-to-date on industry best practices for lab accessioning.
  • Collaborated with laboratory staff to troubleshoot issues related to specimen collection, transport, and storage for optimal testing outcomes.
  • Optimized workflow within the lab by assisting with inventory management tasks such as ordering supplies, monitoring stock levels, and organizing storage areas.
  • Provided excellent customer service by promptly addressing inquiries from healthcare providers regarding specimen requirements or test results.
  • Reduced errors by adhering to strict laboratory protocols and guidelines for specimen handling and processing.
  • Expedited urgent testing requests by prioritizing samples based on clinical need and communicating effectively with laboratory staff members about required timelines.
  • Enhanced patient care by providing accurate and timely test results through meticulous sample handling and data entry.
  • Participated in lab meetings and project presentations.
  • Followed safety protocols while handling hazardous materials.
  • Recorded and analyzed data to produce reports of results.

Provider Enrollment Analyst

HP
02.2013 - 05.2015
  • Improved overall team productivity with thorough analysis and resolution of complex issues related to provider enrollment.
  • Established strong relationships with providers through clear communication and prompt resolution of inquiries or concerns.
  • Generated informative reports on provider enrollment trends, enabling informed decision-making among senior leadership.
  • Maintained strict confidentiality standards, ensuring sensitive provider data was handled with the utmost care and discretion.
  • Create and manage records for licensing, credentials, and insurance.
  • Conduct research on current state and federal regulations and policies.
  • Release information to requesting agencies and the public as required by law.
  • Assist in developing and refining internal credentialing processes.
  • Monitor expiration dates for licenses and credentials, and notify staff of upcoming renewal deadlines.
  • Ensure the facility and staff comply with regulatory and accrediting standards.
  • Collaborated effectively with other departments to address any discrepancies or concerns related to provider data.
  • Reduced errors in provider enrollments with meticulous attention to detail during application reviews and follow-ups when necessary.
  • Simplified workflow for colleagues by creating comprehensive training materials on provider enrollment procedures and guidelines.
  • Served as an expert resource for colleagues seeking assistance or clarification on various aspects of the provider enrollment process.

Education

High School Diploma -

Ben Davis High School
Indianapolis, IN
06.1995

Skills

  • Conflict Management
  • Career Development
  • Coaching Strategies
  • Community Resources
  • Goal Setting
  • Data Collection
  • Client Needs Assessment
  • Motivational Techniques
  • Building rapport
  • Client assistance
  • Group facilitation
  • Career Planning
  • Social work processes
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Active Listening

Timeline

Family Success Coach

Edna Martin Christian Center
09.2021 - Current

Care Coordinator

CICOA Aging and In-Home Solutions
01.2021 - 08.2023

Lab Accessioner

Strand Diagnostics
06.2015 - 12.2021

Provider Enrollment Analyst

HP
02.2013 - 05.2015

High School Diploma -

Ben Davis High School

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