LaShonda Jackson
Fairburn,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Account Manager (Remote)
Assurant
Duluth, GA
10.2023 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Customer Service Representative
Kaiser Permanente
Atlanta, GA
08.2021 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative (Remote)
BioIQ/LetsGetChecked
Kennesaw, GA
01.2019 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CASkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Problem-solving abilities
- Active Listening
- Data Entry
- Microsoft Teams
- Microsoft PowerApps
- Microsoft Forms
Timeline
Account Manager (Remote)
Assurant
10.2023 - 06.2024
Customer Service Representative
Kaiser Permanente
08.2021 - 08.2023
Customer Service Representative (Remote)
BioIQ/LetsGetChecked
01.2019 - 07.2021
High School Diploma -
Crenshaw High School