LASHONDA KUYKENDALL
New Orleans,LA
Summary
Dedicated Human Resources professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head of Human Resources
To Good To Go
12.2022 - 10.2023
- Managing People Team (Payroll, HR , Talent & Acquisition and L&D)
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Recruited top HR talent to impact employee experience
- Participate in Career fairs and advise on Internship program
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Partnering closely with TA and Training and Development to streamline processes and identify key gaps in full cycle employee experience
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Meeting with PEO and other vendors frequently to assess needs in the future to accommodate planned business growth
- Distributed employee engagement surveys to identify areas of improvement.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Lead system enhancement meetings , make recommendations on change necessary in operations to support planned growth
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Liaised between multiple business divisions to improve communications.
- Designed robust compensation and benefits packages to attract top employees.
- Structured compensation and benefits according to market conditions and budget demands.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Regional Human Resources Business Partner
Too Good To Go
08.2022 - 12.2022
- Supported employees located in TX, Chicago, California (LA & San Francisco), Atlanta GA
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Processed employee claims involving performance issues and harassment.
Senior Human Resource Business Partner
Ericsson
01.2020 - 08.2022
- Site People Business Partner for 700+ employees across US and Canada
- Collaborating with Global stakeholders in Sweden, Supporting Global HRBP locally , leading global projects locally
- Directed hiring and onboarding programs for new employees.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Advised senior management on organizational development and change management initiatives.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Partner with University recruiting/Managers to lead career fairs to source future talent
- Lead talent planning sessions and advised managers on compensation decisions through job analysis and determination of internal equity and external competitiveness
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Partner with Head of Learning & Development on Diversity and Inclusion strategies focused on learning at the global level
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
HR Operations Manager/HRIS/Senior Human Resources - HRBP
Samsung Austin Research Center
06.2018 - 12.2019
- Act as lead in all Workday version updates, reporting and assisting with training for the organization (723 employees)
- Manage HRIS/HR Admin support staff (3)
- Managing system implementation communication impacting HR and clearly identify impact to business processes, recommend training of leadership team and employees on the system as needed, providing front end support for all things Workday system related
- Answering system and process related questions regarding configuration of other systems outside of workday (Jira. Ultimate /Ultipro Payroll System)
- Partnered with project team members to identify and quickly address problems.
- Communicated project updates to stakeholders at all levels.
- Established and enforced project timelines and deadlines.
- Implemented best practices to drive quality HRIS project delivery.
- Partnering with HRBPs, IT, Recruiting, Compensation, PMs, Payroll and Third-party Vendors on internal system requirements and consulting leadership to ensure overall business process effectiveness on Workday capabilities
- Coordinated with external vendors to deliver HRIS project components.
- Responsible for determining and assigning appropriate Security Roles within Workday based on understanding of employee R&R and business needs (Security Partner for subsidiary), Involved in workday module testing as needed
- Providing Data to support Performance Management, Bonus Payout Cycles, Merit, Succession Planning etc
- Documenting onboarding/ offboarding process improvement needs
- Support intake of Employee Relations concerns, benefit questions, payroll errors, general HR inquiries/escalations
- Documenting HR processes as procedures as needed while communicating updates to larger organization
- Working closely with VP HR & Exec team leads and HRBPs to create documented updates to HR processes and procedures driven by system capabilities and/or configuration changes determined by HQ
- Creating roadmaps for HR key initiatives and driving results to align with HR goals and compliance needs
Senior Total Rewards Specialist/Interim HRBP
Samsung Electronics America
06.2015 - 06.2018
- Support Customer Care /Mobile Packaging Center (2018)
- Responsible for providing strategic leadership level compensation consulting and project management support with focus on the Mobile and B2B business groups
- Support/Lead for compensation related programs such as Annual
- Cycle (Progressions and Promotions), Merit, Internal Pay Equity Reviews, Mid-Year reviews, Salary Survey participation and Off Cycle requests sent for review by compensation
- Acting as lead on projects as assigned for total rewards team and others needed driven by individual business needs
- Proactively address any foreseen issues with short term and long-term hiring approaches to compensation model and pay practices, determine FLSA Status
- Assisting with Executive Compensation Offers (Recommendation on Stock buyout, sign on bonuses
- Communicating to VP of HR during Annual Cycle Reviews, Explaining Annual Cycle Budget, Compensation
- Budgets and Reviewing Executive Level offers as needed
Senior Compensation Consultant
Baylor Scott and White Health
08.2014 - 06.2015
- Total Compensation is responsible for providing strategic level compensation support
- Monitor compensation trends and best practices in the external market and then partners with
- HR and Business Leadership to enhance Baylor's pay programs and competitive position.
- Maintained strong working knowledge of Department of Labor's Fair Labor Standards Act and other regulations.
- Conducted wage and salary surveys to build competitive compensation plans.
- Skilled at working independently and collaboratively in a team environment.
Human Resources Project Manager
Hewlett Packard
01.2012 - 01.2014
- Support business related workforce reductions tied to budget set by CEO for multiple business units
- Provide weekly reports and daily data analysis for each business group and communicate progress towards financial reductions required to the CEO
- Attend quarterly meetings with finance and other business groups as needed
- Run ad hoc reports/create pivots to provide various cuts of regional/business group specific data
- Investigate any discrepancies with forecasted numbers, actual activity and future planned WFR exits, communicating with global partners daily
- Diplomatically disseminated project information critical to deliverable integrity at appropriate time in project lifecycle.
- Daily use of pivot tables, data sorts, filters and VLOOKUP’s to create specific views of data as requested
Human Resources Data Manager
Hewlett Packard
01.2011 - 01.2012
- MADO” Mergers, Acquisitions, Divestitures & Outsourcing , Manage confidential data for onboarding process regarding new hires apart of mergers, acquisitions, divestitures and outsourcing deals
- Collaborating with internal partners & consulting as needed throughout the deal closure
- Worked remote full time providing support for a Global Virtual Team
- Heavy use of excel, formulas, macros etc
- In order to format new hire data into templates for mass hire, recalculating salary to meet system load requirements, daily use of people soft
- Establish project plans when new deal is assigned and act as lead for MADO HR for specific outsourcing deals, assist team members with other deals as assigned and needed
- Formatting data received from external client in order to properly load into HP systems without error and meeting with HR Business development leads weekly to discuss timelines
- Attending meetings external/internal partners (HRBPs, Total Rewards, Payroll) regarding deals and offering timeline updates and needs for additional client data to proceed with hire
- Training and Development of new MADO Data Managers (generally contract workers)
Human Resources Director
Mesquite Specialty Hospital/Mesquite Rehab
01.2010 - 12.2010
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Structured compensation and benefits according to market conditions and budget demands.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Education
Some College (3 Yrs) - Social Work
The University of Texas At Arlington
Arlington, TXSkills
- Human Resource Information System (HRIS)Workday, PeopleSoft, Success Factors
- Employee Performance Management
- Talent Review
- Human Resources Operations
- Optimizing Benefit Plans
- Coaching Leadership
- Talent Recruitment
- Employee Engagement Management
- Policy and Procedure Management
- Workforce Diversity
- Handbook Development
- Fair Labor Standards Act (FLSA)
- Disability Management
- Improvement Plans
- Compensation Request Reviews
Accomplishments
- Collaborated with a global and local HRIS team in the implementation of Workday.
- Achieved Recognition as HR leader driving "Speak up" environment through effectively helping with Global DEI Task Force and Employee Resource Groups.
- Used Microsoft Excel to automate Annual Performance Review tracking spreadsheets.
- Collaborated with team of 3 in the roll out of new benefit offerings for US Start Up.
- Supervised team of 39 staff members (Airport) Setting
Certification
- Conducting Investigations, EEOC - 2020
- Diversity, Equity and Inclusion in the Workplace Certificate , University of South Florida Muma College of Business - 2021
- Global Employee Relations Training , Samsung Electronics America - 2018, 2019
Timeline
Head of Human Resources
To Good To Go
12.2022 - 10.2023
Regional Human Resources Business Partner
Too Good To Go
08.2022 - 12.2022
Senior Human Resource Business Partner
Ericsson
01.2020 - 08.2022
HR Operations Manager/HRIS/Senior Human Resources - HRBP
Samsung Austin Research Center
06.2018 - 12.2019
Senior Total Rewards Specialist/Interim HRBP
Samsung Electronics America
06.2015 - 06.2018
Senior Compensation Consultant
Baylor Scott and White Health
08.2014 - 06.2015
Human Resources Project Manager
Hewlett Packard
01.2012 - 01.2014
Human Resources Data Manager
Hewlett Packard
01.2011 - 01.2012
Human Resources Director
Mesquite Specialty Hospital/Mesquite Rehab
01.2010 - 12.2010
Some College (3 Yrs) - Social Work
The University of Texas At Arlington