LaShonda Lee
Summary
To provide outstanding patient care as a Medical Assistant/Nurse Assistant at a professional medical office/facility where I may utilize my knowledge and training to ensure proficiency in daily tasks and procedures.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
Voca-Mayo Clinic
01.2024 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Transported patients to prepare for MRI testing and back to lobby.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize MRI planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Medical Assistant
Southwest Desert Cardiology
09.2018 - 12.2023
- As back office medical assistant responsible for greeting and rooming patients, demonstrating and taking every patient's vital signs as well as performing EKG's
- Ensured the cleanliness, sanitation and maintenance of all exam rooms and equipment
- Maintaining medical records, prepping charts, obtaining new information and updating medical chart's , medication lists etc…
Front Office Medical Assistant
Arcadia Foot and Ankle
01.2018 - 04.2019
- As an Efficient Front office medical assistant skilled in tackling administrative and patient oriented tasks I greeted patients provided them with any necessary paperwork or information, verify and check insurance coverage and assist the billing department with processing claims, answered phones, checking in patients, scheduling patients for next appointments, updating and organizing patients charts, handling correspondence, responded to and sent faxes, calling patients to remind and confirm of an upcoming appointment, making copay/bill transactions, inform patients of billing issues when needed, keeping front office paperwork organized, filling out scripts/referrals to physical therapists, MRI/CT scans, etc
- Helped with back office duties when needed.
Home Health Aide (CNA)
Baahozhoo Home care Inc.
08.2016 - 05.2017
- Home health aide duties included Help patients with personal hygiene, dressing, bathing and other daily tasks
- Perform basic health care services for patients including checking vital signs or administering prescription medication
- Help with general light housekeeping
- Make transportation arrangements as needed for appointments and errands needed.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Medical Assistant
Doctor's Express Urgent Care
05.2014 - 02.2015
- Scheduling and coordinating patient appointments, insurance verification and courtesy callbacks
- Assisting patients on the phone and in person
- Capturing and noting vital signs (blood pressure, heart rate, temperature, respirations, O2 saturation)
- Updating patient medical and family history (weight changes, surgeries, medications, diagnoses, allergies, concerns, births, family medical conditions)
- Assisting with clinical procedures by preparing instruments and sealing and labeling specimen samples
- Sterilizing exam rooms, Phlebotomy, injections and EKG's, bandaging and rooming patients, and ensuring provider understands patient history and reason for visit
- Follow appropriate safety precautions; using Material Data Safety Sheets (MSDS) as necessary
- Maintaining a professional image at all times.
Concentric Healthcare Staffing, Inc.
06.2013 - 09.2014
- Maintain confidentiality of department, resident, employee information, communication, and documentation as well as compliance with the Health Insurance Portability and Accountability Act (HIPAA) regulations
- Communicate in a professional and courteous manner using effective verbal and non-verbal communication skills with residents, their families, and co-workers
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
Education
Medical Office Administration Billing And Coding -
Brookline College
07.2021
Medical Assistant -
Anthem College
04.2014
Nurse Assistant -
Northland Pioneer College
05.2011
Skills
- Vital signs & monitoring
- Patient Observation
- Blood Glucose/HgB Testing
- Infection control standards
- Catheter Care
- ADL support
- Specimen Collection
- Phlebotomy Techniques/ Injections
- Professional Bedside Manner
- Patient Services
- Emergency Response
- Data Collection/ Prior Authorizations
- EKG/ Sress Tests
- Mobility Assistance/ ROM
- Clinical Training
- Information Protection/HIPPA
- Infection prevention
- Medical Equipment Operation
- Hospice and palliative care
- Culturally-competent care
- Sterilization techniques/Autoclave
- Instrument Preparation
- Certified in CPR/AED
- Triaging/ Obtaining Medical hx
- Charting/Front Office Duties
- Prior Authorizations/ Billing/Coding
References
Available upon Request
Timeline
Patient Care Technician
Voca-Mayo Clinic
01.2024 - Current
Medical Assistant
Southwest Desert Cardiology
09.2018 - 12.2023
Front Office Medical Assistant
Arcadia Foot and Ankle
01.2018 - 04.2019
Home Health Aide (CNA)
Baahozhoo Home care Inc.
08.2016 - 05.2017
Medical Assistant
Doctor's Express Urgent Care
05.2014 - 02.2015
Concentric Healthcare Staffing, Inc.
06.2013 - 09.2014
Medical Office Administration Billing And Coding -
Brookline College
Medical Assistant -
Anthem College
Nurse Assistant -
Northland Pioneer College