Lashonda Love
Oklahoma City,OK
Summary
Dynamic and detail-oriented professional with extensive customer service experience at Brickopolis Entertainment. Proven ability to enhance guest satisfaction through effective problem-solving and teamwork. Skilled in cash handling and office support, consistently maintaining accuracy and organization. Recognized for training and mentoring team members, fostering a collaborative work environment.
Overview
20
20
years of professional experience
Work History
Guest Service Representative
Brickopolis Entertainment
04.2022 - 08.2025
- Assisted guests with check-in and check-out processes, ensuring a smooth experience.
- Responded promptly to guest inquiries, providing accurate information and support.
- Handled reservation systems, managing bookings and confirming guest details efficiently.
- Coordinated with housekeeping to ensure timely room availability for incoming guests.
- Maintained cleanliness and organization of front desk area, promoting a welcoming environment.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Crew Leader
Billy Sims
09.2021 - 12.2022
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new crew members, enhancing team performance and cohesion.
- Monitored inventory levels, facilitating timely replenishment of supplies to maintain service flow.
- Resolved customer inquiries and issues promptly, contributing to overall satisfaction ratings.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Sales Associate
Sam's Optical
04.2022 - 10.2022
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Collaborated with team members to achieve sales targets and improve store performance.
- Developed strong relationships with repeat customers, contributing to a loyal client base.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Level 2 Technician
ATC Drivetrain
11.2018 - 03.2021
- Build transmission val bodies
- Diagnosed and resolved technical issues to enhance system performance and minimize downtime.
- Collaborated with cross-functional teams to implement efficient troubleshooting processes.
- Conducted preventive maintenance checks to ensure optimal functionality of equipment.
- Provided training and mentorship to junior technicians on best practices and technical skills.
- Assisted in the development of standard operating procedures, enhancing operational consistency across teams.
Crew Leader
Langston University
01.2016 - 03.2018
- Conducted regular equipment inspections, ensuring proper functionality and safety compliance.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
Office File Clerk
Closed Records
01.2014 - 01.2015
- Processed incoming documents and ensured accurate data entry into management systems.
- Organized and maintained physical and digital filing systems for efficient document retrieval.
- Collaborated with departments to streamline filing protocols, enhancing operational efficiency.
- Reviewed files regularly for completeness, addressing discrepancies to uphold data integrity.
- Restored old files and archived completed files for future reference.
- Established color coding for easier access and improved productivity
Administrative Assistant/Office Orderly
Sentence Administration
01.2013 - 01.2014
- Developed and maintained filing systems, ensuring easy access to critical documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Cataloged and organized files
- Assisted in all office activities
Administrative Clerk
Eddie Warrior Career Tech Center
02.2011 - 07.2012
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Assisted in preparation of reports, ensuring accuracy and consistency in data entry.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Contributed to project success by providing administrative support to various teams as needed.
- Proofread and edited professional documents to fix errors.
- General office support
- organized files
- Presentation setup
Cashier
Chisolm Corner Store
01.2006 - 01.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash drawer, ensuring accuracy in daily sales reconciliation.
- Assisted in inventory management, restocking merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Work Readiness/Computer Navigation - Work Readiness/Computer Navigation
TEEM
Oklahoma City, OK01-2014
Associate of Arts - Business Administration
Connors State College
Warner, OK01-2013
Associate of Arts - Business Administration
Seminole State College
Seminole, OK01-2009
GED -
Caddo Kiowa Technology Center
Fort Cobb, OK01-2003
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Cash handling experience
- Office support
- Problem-solving
- Multitasking
- Teamwork
Timeline
Guest Service Representative
Brickopolis Entertainment
04.2022 - 08.2025
Sales Associate
Sam's Optical
04.2022 - 10.2022
Crew Leader
Billy Sims
09.2021 - 12.2022
Level 2 Technician
ATC Drivetrain
11.2018 - 03.2021
Crew Leader
Langston University
01.2016 - 03.2018
Office File Clerk
Closed Records
01.2014 - 01.2015
Administrative Assistant/Office Orderly
Sentence Administration
01.2013 - 01.2014
Administrative Clerk
Eddie Warrior Career Tech Center
02.2011 - 07.2012
Cashier
Chisolm Corner Store
01.2006 - 01.2007
Work Readiness/Computer Navigation - Work Readiness/Computer Navigation
TEEM
Associate of Arts - Business Administration
Connors State College
Associate of Arts - Business Administration
Seminole State College
GED -
Caddo Kiowa Technology Center