Lashonda Lucas
Darlington,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Concentrix WFH
Darlington, SC
05.2017 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls and make outbound calls
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Go over claims details, benefits and Eligibility with member and provider.
- Transfer calls to the correct department.
- Help navigate website and troubleshooting.
- Note accounts on calls.
- Review audit claims for providers
Customer Service Representative
Sykes
Kingstree, SC
07.2016 - 04.2017
- Resolve customer issues concerning their AT&T accounts
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promote company products
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs.
Certified Nursing Assistant
Florence Rehab And Nursing
Florence , South Carolina
02.2011 - 06.2016
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Education
High School Diploma -
Hartsville High School
Hartsville, SC05-2007
Skills
- Information Security
- Appointment Scheduling
- Complaint resolution
- Inbound and Outbound Calling
- Retail sales customer service
- Problem-solving abilities
- Call Center Operations
- Computer Proficiency
- Credit card payment processing
- Documentation
- Customer Service
- Customer Education
Timeline
Customer Service Representative
Concentrix WFH
05.2017 - Current
Customer Service Representative
Sykes
07.2016 - 04.2017
Certified Nursing Assistant
Florence Rehab And Nursing
02.2011 - 06.2016
High School Diploma -
Hartsville High School
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