Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lashonda Mathis

Macon,Georgia

Summary

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience

Work History

Private Home Care Provider

Veronica Miller
01.2019 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.

Foster Parent

Benchmark Family Services
06.2015 - 01.2019
  • As a Foster Parent I am required to take care of the needs of any child that is placed in my home on a daily basis.
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Assisted children through recovery from difficult home or school situations.
  • Documented data and completed accurate updates to case records.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Associate

Michaels Arts And Crafts
01.2017 - 02.2018
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Moved shipment materials to and from designated areas
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Seasonal Helper

United States Parcel Service
09.2016 - 01.2017
  • Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Verified package information to check for accuracy and completeness.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Insurance Agent

Liberty National Insurance Company
02.2011 - 05.2015
  • Maintained high standards of customer service by building relationships with clients.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Processed payments and applied to customer balances.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Managed past due collection calls, skip tracing, outside collections.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.

Education

No Degree - Psychology

Maryville University
St Louis, MO

Diploma - College Preparatory

SouthWest High School
Macon, GA
05.2001

Skills

  • Medication and Appointment Reminders
  • Diet and Nutrition
  • Word Processing
  • Managing Multiple Tasks
  • Customer Account Management
  • Professional Telephone Demeanor
  • Money Handling Abilities
  • Telephone Etiquette
  • High-Volume Environments
  • Appointment Booking
  • Cold Calling

Accomplishments

  • Achieved Life Insurance License by completing statewide test with accuracy and efficiency.

Timeline

Private Home Care Provider

Veronica Miller
01.2019 - Current

Associate

Michaels Arts And Crafts
01.2017 - 02.2018

Seasonal Helper

United States Parcel Service
09.2016 - 01.2017

Foster Parent

Benchmark Family Services
06.2015 - 01.2019

Insurance Agent

Liberty National Insurance Company
02.2011 - 05.2015

No Degree - Psychology

Maryville University

Diploma - College Preparatory

SouthWest High School

Similar Profiles

CREATE PROFILE
Lashonda Mathis