LaShonda McDonald
San Antonio,TX
Summary
Devoted and detail-oriented Human Resources Specialist with 7 years of superior performance in fast-paced HR environments. Experience providing guidance on human resources topics and challenges. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and personnel data entry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator Contract
ISS Facility Services
San Antonio, TX
11.2021 - 01.2022
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Evaluated timecards for accuracy on regular and overtime hours.
- Addressed and resolved general payroll-related inquires.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Entered personnel and subcontractor data into central database.
Human Resources Operations Specialist
Department Of Army
Mountain View, CA
09.2018 - 09.2022
- Provide administrative and management support for the accomplishment of personnel functions for assigned programs.
- Review personnel action requests to ensure compliance with policies and regulations.
- Provide personnel management support to Army Reserve personnel within the RSC area of operations.
- Interpret regulations and policies, and advise on appropriate action.
- Manage military/HR databases and compile administrative status reports.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Human Resource Specialist
United States Postal Service
Greensboro, NC
03.2015 - 08.2018
- Performs staff work in support of the human resource programs by processing transactions in one or more of the following areas: personnel actions, compensation and benefits, selection, job bidding, reassignments, staffing and/or complement management, Retirements.
- Researches and resolves issues associated with personnel related activities and programs.
- Analyzes, researches and resolves issues associated with personnel activities and programs Processes, updates and maintains personnel transactions in support of the administration of human resources programs.
- Provides information, guidance, assistance, and instruction to employees on human resource matters in a call center environment.
- Maintains, monitors and tracks personnel related data, and prepares reports and routine correspondence.
- Serves as a point of contact to provide information, technical guidance, assistance and instruction to internal and external employees on human resource matters.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Conserved time and improved workflows by handling special projects and emergency solutions.
Customer Service Representative
New York Times
Greensboro, NC
03.2014 - 03.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Education
High School Diploma -
Grimsley High School
Greensboro, NC06.2007
Skills
- File and records management
- Benefits and compensation
- Microsoft Office
- New Hire Onboarding
- Employment Data Tracking
- Personnel Management
- Employment Recordkeeping
- Human Resources Department Processes
- Human Resource Information System HRIS
- Payroll Processing
Additional Information
- Authorized to work in the US for any employer
- Security Clearance: Active Secret Clearance
Certification
- PHR - Professional in Human Resources
Timeline
Human Resources Coordinator Contract
ISS Facility Services
11.2021 - 01.2022
Human Resources Operations Specialist
Department Of Army
09.2018 - 09.2022
Human Resource Specialist
United States Postal Service
03.2015 - 08.2018
Customer Service Representative
New York Times
03.2014 - 03.2015
High School Diploma -
Grimsley High School
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