Lashonda Mitchell-Mckinnon
Fayetteville,NC
Summary
Experienced support professional with strong focus on team collaboration and achieving results. Adept at assisting with daily tasks, ensuring smooth operations, and adapting to changing needs. Skilled in communication, organization, and problem-solving. Valued for reliability, flexibility, and ability to contribute positively to team dynamics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aide
Autumn Care of Fayetteville
05.2024 - Current
- Observed and monitored senior activities.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered caring companionship and emotional support.
Administrative Assistant
City of Fayetteville Human Relations
02.2023 - 06.2024
- Handling and investigating cases affiliated ADA compliance, Fair Housing, Landlord & Tenant issues, LEP & Discrimination.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent service for clients with complaints an or filing a complaint through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Recording proper minutes related to commission meetings.
- Organizing events and scheduling appointments.
Agent II
SYKES/SITEL- PNC BANK
11.2019 - 02.2023
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Medicine Technician/Direct Support Associate/Guest Advocate
RHA Health Services LLC
06.2013 - 11.2019
- Assisted in developing departmental policies and procedures, contributing to a safer work environment for all staff members.
- Ensured compliance with federal, state, and local regulations through meticulous record-keeping and reporting procedures.
- Improved patient care by accurately preparing and dispensing medications in a timely manner.
- Supported pharmacy operations with effective communication between team members, fostering a collaborative work environment that improved overall performance.
- Safeguarded patient privacy by adhering to HIPAA regulations when handling sensitive medical information.
Education
Bachelor of Arts - Organizational Management
The University of Arizona Global Campus
Chandler04.2024
High School Diploma -
NC Tarheel Challenge
Salemburg12.2006
Skills
- Patient
- Patient Care
- Reliability and punctuality
- Data entry proficiency
- Special needs education
- Medication Management
- Daily living support
- Appointment management
- Customer Service
- Strong Problem Solver
- Clerical Support
- Strategic Planning
- Marketing
- Critical Thinking
- Active listening
- Accounting
- IOS
- Microsoft Office
- Banking
Certification
- CPR/ First AID
- Career Management
- NCI Training
- Management for Organizations
- HRM- Human Resource Management
- ATD & CPTD Certification
- Organization Behavior
- Computer Literacy
- Organizational Development
Timeline
Aide
Autumn Care of Fayetteville
05.2024 - Current
Administrative Assistant
City of Fayetteville Human Relations
02.2023 - 06.2024
Agent II
SYKES/SITEL- PNC BANK
11.2019 - 02.2023
Medicine Technician/Direct Support Associate/Guest Advocate
RHA Health Services LLC
06.2013 - 11.2019
Bachelor of Arts - Organizational Management
The University of Arizona Global Campus
High School Diploma -
NC Tarheel Challenge
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